Service Manager

J.D. Irving, Limited; Charlottetown; On-site; CAD 70,000 - 100,000; Full time

Job summary

J.D. Irving, Limited in Charlottetown, PEI, is seeking a Service Manager to lead our service department and drive operational excellence in heavy-duty truck and trailer service.

You will oversee day-to-day operations, manage shop productivity, coach technicians, and build a safety-focused, high-performing team. The role offers the opportunity to work with premium brands like Freightliner and Western Star, advance talent development, and deliver exceptional service to customers across Atlantic

Qualifications

• Leadership experience in a service, maintenance, trucking, automotive, or related environment.
• Strong mechanical aptitude and understanding of service operations.
• Proven ability to lead, coach, and motivate a team with high performance standards.

Responsibilities

• Leading the day-to-day operations of the service department to ensure work is safe, efficient, and high quality.
• Managing shop productivity, scheduling, labour utilization, and workflow for maximum efficiency and customer satisfaction.
• Supporting the hire process for the service team; coaching, developing, and supporting technicians and shop leaders.
• Building strong relationships with customers by ensuring quality repairs and delivering excellent service.
• Monitoring department performance and identifying opportunities for improvement.
• Promoting a strong safety culture and maintaining a clean, organized work environment.

Skills

Leadership

Mechanical aptitude

Team leadership

Organizational skills

Customer service

Education

Post-secondary education or trade certification

Job description

Job Description

We are currently seeking a Service Manager to lead our service team and help drive operational excellence, customer satisfaction, and business performance. This opportunity is ideal for someone with a strong background in the trucking, heavy equipment, or automotive industry who enjoys leading people, developing talent, and building high-performing teams. If you're passionate about delivering exceptional service, improving shop performance, and creating a safe and productive work environment, we'd like to hear from you.

Why is this a Great Career Opportunity?

• Lead a skilled team in one of Atlantic Canada's largest heavy-duty truck and trailer service operations.
• Opportunity to make a direct impact on customer satisfaction, shop performance, safety, and business results.
• Work with industry-leading products, including Freightliner and Western Star.
• Play a key role in developing technicians and building a high-performing service team.
• Join a company that values continuous improvement, operational excellence, and employee development.
• Access long-term career growth opportunities within the J.D. Irving, Limited group of companies.

Responsibilities

• Leading the day-to-day operations of the service department to ensure work is completed safely, efficiently, and to a high standard of quality.
• Managing shop productivity, scheduling, labour utilization, and workflow to maximize efficiency and customer satisfaction.
• Supporting the hire process for the service team. Coaching, developing, and supporting technicians and shop leaders while fostering a positive and engaged team environment.
• Building strong relationships with customers by ensuring quality repairs, addressing concerns, and delivering excellent service.
• Monitoring department performance, identifying opportunities for improvement, and supporting the achievement of financial and operational goals.
• Promoting a strong safety culture and maintaining a clean, organized, and professional work environment.

Qualifications

• Leadership experience in a service, maintenance, trucking, automotive, or related environment.
• Strong mechanical aptitude and an understanding of service operations.
• Proven ability to lead, coach, and motivate a team while holding high standards for performance and accountability.
• Excellent organizational, problem-solving, and decision-making skills.
• Strong customer service and relationship-building abilities.
• Post-secondary education, trade certification, industry experience, or an equivalent combination of education and experience.

About Us

Founded in 1882, J.D. Irving, Limited (JDI) operates in Eastern Canada (New-Brunswick, Nova Scotia, Prince Edward Island, Québec, Ontario, Newfoundland and Labrador), as well as in USA. We are a team of 20,000 dedicated employees. At J.D. Irving, Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive workplace, you can grow your career across our various operating divisions.

We are committed to creating accessible environments for our colleagues, candidates, and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary, or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

Worried you do not meet all the requirements? Studies have shown that many applicants apply only to job opportunities when they feel they meet 100% of the criteria. We promote an inclusive environment where everyone is appreciated, recognized, and empowered to contribute fully. If you are interested in this position but are worried you did not meet all the requirements, we would encourage you to still apply.

Our recruitment advisors and hiring teams will utilize human screening combined with AI technology to help identify the skills and qualities that matter most to our business, while safeguarding your privacy and using AI responsibly.

We appreciate your interest in our company however only those candidates selected for an interview will be contacted.

About The Team

Universal Truck and Trailer is Atlantic Canada's largest heavy-duty truck dealership featuring the most up-to-date dealer service bays in Southern New Brunswick and Prince Edward Island. We are an authorized sales, service, parts and warranty dealership for premium products Freightliner and Western Star Trucks. In addition, we service most makes and models for class 6, 7, and 8 vehicles, including luxury class RVs. We focus on exceeding customer requirements through continuously developing our team and building technical capabilities.