Service Foreman (Performance Toyota)

Performance Cars Ltd.; St. Catharines; On-site; CAD 100,000 - 150,000; Full time

Benefits offered by this job

Health, dental and vision insurance

Employee assistance program

Discounts on vehicles, service, and/or

Job summary

Performance Auto Group's Performance Toyota in the Niagara region seeks a Service Foreman to lead a busy service department in St. Catharines and drive excellence in guest experiences.

You will recruit and mentor technicians, manage schedules, ensure safety, coordinate repairs, and uphold high quality standards while fostering teamwork across the shop.

Qualifications

• Supervisory experience in an auto service setting.
• Certified automotive technician with 310S or higher.
• Familiarity with dealer software and diagnostics.

Responsibilities

• Recruit, hire, and train Service Technicians.
• Assign repairs fairly and monitor workmanship quality.
• Maintain safety, cleanliness, and shop inventory.
• Create staff schedules and manage time effectively.
• Support Service Manager and supervise apprentices.

Skills

People leadership

Recruitment

Training & development

Team coordination

Customer service focus

Education

High School Diploma

Automotive Service Technician licensed (310S)

Tools

CDK Dealer software

Diagnostics knowledge

Job description

Drive for Excellence

Performance Toyota is the highest volume Toyota dealership in the Niagara area, maintaining a huge inventory of new and high-quality pre‑owned vehicles. A president’s pride winner, Performance Toyota has been recognized for its resilience and commitment to delivering an impeccable guest experience.

Performance Toyota is looking for a Service Foreman with a proven track record to join our dynamic team.

About Us

Performance Auto Group, is a leading automotive group, whose purpose is to be the preferred automotive group by fostering fair and respectful relationships that positively impact our team, customers, partners, and communities. Our core values as an organization are the principles we were built on that guide us today:

• Great Experience: Every customer is entitled to a great experience
• Integrity: We are honest and transparent in our actions
• Diversity: We are stronger through the inclusion of people, brands and ideas
• Innovation: We passionately embrace opportunities for new and continuous improvements
• Empowerment: We encourage and support our people in taking initiative
• Giving Back: We positively impact the communities in which we live, work and raise families

Here’s What You’ll Deliver

• Recruit, hire, train and motivate qualified Service Technicians.
• Assist Technicians in developing their skills.
• Ensure that all repairs are assigned to Technicians in an equal and fair manner.
• Maintain high‑quality service repairs and minimize comebacks.
• Conduct periodic spot checks of completed jobs for thoroughness and quality.
• Account for all documents; ensure that none are missing, and all are processed correctly.
• Monitor shop condition, including cleanliness, safety and the condition of shop equipment. Reports problems to the Service Manager
• Ensure the proper care, storage and inventory of special tools.
• Strive for harmony and teamwork within the department and with all other departments.
• Create and manage shop staff schedules.
• Assist in repairs, problematic diagnostics, maintenance or other tasks involved in customer work orders.
• Monitor and review all technical jobs to ensure quality standards and compliance are met.
• Ensure that all Apprentice and Technician training requirements are met.
• Assist the Service Manager as necessary.
• Perform vehicle road tests as required.
• Remain current on all factory technical bulletins.
• Acquire an understanding of all current and emerging technologies as they apply to automobile service.
• Understand and comply with all federal, provincial and local regulations that affect service operations, such as the Occupational Health and Safety Act (OHSA) and waste disposal regulations, etc.
• Uphold all rules and procedures (i.e., support enforcement, including disciplinary action as necessary).
• Comply with all company policies, standards and procedures.
• Other duties as required by management.

What You Need To Succeed

• High School Diploma or GED is required.
• Automotive Service Technician, fully licensed (310S or higher).
• CDK Dealer software experience is an asset.
• Proven knowledge and experience with automotive mechanical operations.
• Must be team oriented with a positive attitude.
• Work well under pressure in a fast‑paced environment.
• Must be reliable and able to work productively with minimal supervision.
• Ability to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
• Quick thinking to provide creative solutions that address customers’ needs and concerns. Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required.
• Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment.
• Excellent diagnostic and electrical skills.
• Must have a valid Ontario Driver’s License and good driving record.
• Excellent time management skills
• Able to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
• Write routine reports and correspondence.
• Ability to work flexible hours and work around a changing schedule.

What’s in it for you?

• Excellent management support and guidance
• Opportunities through our Internal career mobility program
• Access to health, dental and vision insurance
• Disability, critical illness and life insurance for the unexpected
• Our Employee Assistance Plan (EAP) for you and your family’s wellness
• Discount on vehicles, service and parts for you and your family
• Discounts to retailers and service providers across the country
• Free and engaging employee events
• Did we mention we love giving back to our communities?

Job Type

Full Time - Permanent

Compensation (expected annual compensation)

$100,000 - $150,000 per year (base salary plus monthly production‑based bonuses). This range includes a fixed base salary and eligibility for monthly bonuses tied to individual results and/or department performance, which may be influenced by business volumes. Actual bonus earnings vary based on performance.

Performance Auto Group is a leading automotive company in Ontario with over 2000 employees, 23 brands and 44 locations in Brampton, Brantford, Bolton, Grimsby, Mississauga, Orangeville, St. Catharines, Huntsville and Toronto. Performance Auto Group also includes AutoPlanet, Canada’s largest indoor used car showroom.

Performance Auto Group is an equal opportunity employer. Accommodations are available throughout the recruitment and selection process in accordance with applicable legislation. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

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