Service Dispatcher - Stanley Access Technologies

Allegion Canada Access Inc.; Edmonton; On-site; CAD 40,000 - 55,000; Full time

Job summary

Allegion Canada Access Inc. seeks a detail-oriented Service Dispatcher in Edmonton. The new hire will join a dynamic team to streamline service dispatching, engage with customers, and support field operations. This role offers a unique opportunity for impact in a safety and security focused environment.

Benefits

Competitive base pay

Health, dental and other insurance coverage

Tuition Reimbursement

Employee Discounts

Community involvement opportunities

Qualifications

• 1+ year of customer service or dispatching experience required.
• Knowledge of security hardware industry is essential.
• Self-motivated, with minimal supervision.

Responsibilities

• Dispatch service calls and provide feedback for improvements.
• Assist field team and prioritize technician assignments.
• Track service calls and report metrics to management.

Skills

Time management

Organizational skills

Customer service orientation

Communication skills

Education

High School Diploma or GED

Tools

MS Office

Job description

Creating Peace of Mind by Pioneering Safety and Security

Service Dispatcher - Stanley Access Technologies, Edmonton, AB

Stanley Access Technologies is recognized as an industry leader in the manufacturing, installation, and servicing of automatic doors. Our growing product and service offerings have driven significant growth for our service business. Join our world class team of diligent problem solvers, innovators, fresh thinkers, and communicators who excite and inspire others.

Service Dispatcher

The Service Dispatcher is essential to our business and will be reporting to the Branch Manager. Join our world class team of diligent problem solvers, innovators, fresh thinkers, and communicators who excite and inspire others. We are looking for energetic, detail-oriented leaders that focus on execution, meet commitments, break through turf issues, and have a passion to exceed customer expectations

What You Will Do :

Receive incoming telephone calls. Assess and dispatch service calls

Provide feedback to the call center for call loading improvements and customer concerns

Provide field team with parts support to help minimize return trips

Assist the field team with call overloads and direction

Prioritize and determine best available technician to complete job

Maintain the quality, quantity, and timeliness of dispatch to customer needs, questions or problems

Ensure proper communication with customer to gather all pertinent information for service call

Consistently follow-up with customer to ensure completion and satisfaction

Track all service calls and provide service call reporting and metrics to management

Maintain service call logs and service manuals

Perform monthly technician’s rides to better understand team support requirements and business needs

Promote the sale and implementation of service agreements to customers

Coordinate with National Accounts service dispatch

Provide administrative / back-up assistance to Service Supervisor

Performs duties and responsibilities as described in the quality system

Perform work according to the Field Operations Policy and Procedures Manual.

Perform other assignments as directed by manager in support of service operations

Work with Installation coordinator on manpower sharing opportunities to increase productivity

What You Need To Succeed :

A valid state driver’s license, without restrictions, is required for this position.

1+ year of customer service or dispatching experience

High School Diploma or GED

Additional Preferred Skills and Knowledge :

2+ years of service management / call center / field service experience desirable

2+ years field service experience

Skills or experience with personal computers, including electronic E-mail, personal scheduling, word processing and electronic spreadsheet skills (MS Office)

Excellent written and verbal communication skills required

Self-motivated, requires minimal supervision.

Knowledge of security hardware industry required

Time management and organizational skills required.

Customer service orientated

Ability to handle multiple priorities

Proven knowledge of team development preferred

Ability to work in a deadline driven environment

Why Work for Us?

Allegion is a Great Place to Grow your Career if :

You're seeking a rewarding opportunity that allows you to truly help others. With thousands of employees and customers around the world, there’s plenty of room to make an impact. As our values state, “this is your business, run with it”.

You’re looking for a company that will invest in your professional development. As we grow, we want you to grow with us.

You want a culture that promotes work-life balance. Our employees enjoy generous paid time off, because at Allegion we recognize that you have a full life outside of work!

What You’ll Get from Us :

A commitment to Diversity, Inclusion & Belonging : making a difference and leading with purpose

High energy, influential, cross collaborative team environment

Opportunities to leverage your unique strengths through Clifton Strengths testing and coaching.

Customized individual development plans and growth maps to help you unlock your full potential and career graph with Allegion.

Competitive base pay.

Health, dental and other insurance coverage, helping you "be safe, be healthy"

Tuition Reimbursement

Employee Discounts

Community involvement and opportunities to give back so you can "serve others, not yourself"

Apply Today!

Join our team of experts today and help us make tomorrow’s world a safer place!

We Celebrate Who We Are!

Allegion is committed to building and maintaining a diverse and inclusive workplace. Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we’re required to, but because it’s the right thing to do. We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please .

Allegion plc, 2023 | Block D, Iveagh Court, Harcourt Road, Dublin 2, Co. Dublin, Ireland

REGISTERED IN IRELAND WITH LIMITED LIABILITY REGISTERED NUMBER 527370