Service Director (Commercial Roofing)

Maxwell Roofing & Sheet Metal, Inc.; Vaughan; On-site; USD 100,000 - 130,000; Full time

Job summary

A reputable roofing contractor seeks a Service Director in York Region, Canada. You will leverage your strategic thinking and leadership skills to oversee service operations, prioritize tasks, and manage client relationships. Ideal candidates have a strong track record in commercial service management and excellent communication skills. This full-time position offers competitive salary, profit-sharing, and comprehensive benefits, fostering a supportive culture.

Benefits

Health insurance

Vision insurance

401(k) matching

Profit-sharing

Company vehicle or allowance

Employee Assistance Program

Qualifications

• Track record of successfully growing a commercial service department.
• Highly responsive and effective communicator across all levels.
• Experience balancing office and field time.

Responsibilities

• Respond to, prioritize, and assign service tickets and small projects.
• Collaborate with estimating for safety plans and quality control.
• Maintain clear and effective client communications.

Skills

Strategic thinking

Effective communication

Data analysis

Client relationship management

Tech-savvy

Tools

Dataforma

Job description

1 week ago Be among the first 25 applicants

Exciting Opportunity for Commercial Service Leader!

This is a rare opportunity for a proven, commercial Service Leader that feels capped and would like the opportunity to advance to the next level with one of the best known and most respected contractors in Middle Tennessee for nearly 70 years. As our Service Director, you’ll start with a supportive and knowledgeable leadership team, a solid service group, and well-designed processes / systems, and you’ll bring a proactive, visionary leadership approach to scale the division to its potential. You’ll be well rewarded with a strong salary plus a profit-sharing, excellent health insurance, full benefits, matching 401K, and an energetic leadership team that’s been taking the organization to the next level.

Qualifications

• Prefer track record of successfully growing a commercial service department.
• Strong strategic thinker that can effectively analyze data / situations, problem solve, and respond with well-conceived decisions, plans and allocation of resources.
• Experienced balancing office and field time (Middle Tennessee) to foster strong client, field, and inter-department relationships while managing performance, quality control, safety, and profitability.
• Highly responsive and effective communicator that connects at all levels through strong oral and written communication skills.
• Tech savvy by nature and capable of becoming a Dataforma Super-User (field service management software) to leverage the platform to maximize service division performance.

Key Functions

• Work with the Service Coordinator in promptly responding, qualifying, prioritizing, and assigning service tickets and small projects to the appropriate service techs to optimize performance.
• Collaborate with estimating to ensure detailed safety plans for small projects and conduct site visits for quality control and safety checks.
• Keep clients continually updated and well-informed through clear and effective communications including well-documented reporting in Dataforma.
• Assist with strategic client relationship management including teaming up with sales periodically as the technical operations voice.
• Leverage Datafoma as a Super-User to aid in operational management, reporting, and strategic planning.
• Lead workforce development and safety initiatives and foster a service culture of excellence.

Rewards

• Strong Comp. / VP Potential – Strong Salary and Profit-Sharing Plan with VP of Service Advancement Opportunity.
• Lots of Benefits – Late-Model Company Vehicle or Allowance options, Health / Dental / Vision Insurance, HSA, Accident insurance, Critical Illness insurance, Short-Term Disability, Hospital Insurance, Employee Assistance Program, Employer-Paid Life Insurance, PTO, Matching 401K, Technology Package and more…
• Terrific Culture – We’re locally-owned and foster an engaging family atmosphere with a highly supportive leadership team.
• Company Events – Monthly employee grill outs, Summer Kickoff Party, Christmas Party, raffles, and awards ceremonies and gifts to show appreciation for our team.
• Local Projects – Experience better work-life balance with majority of service projects within a 60-mile radius of Nashville.
• Please apply through LinkedIn. Please DO NOT call, email, or drop by to share your resume.
• No recruiter inquiries will be accepted.

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Management, Customer Service, and General Business

Construction

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Disability insurance

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Director Commercial • Vaughan, York Region, Canada