Service Desk Technician

Price Industries; Winnipeg; On-site; CAD 55,000 - 70,000; Full time

Job summary

A leading manufacturer in Winnipeg is seeking a Service Desk Technician to provide technical support for hardware and software in a Windows environment. The ideal candidate will have over 5 years of experience in desktop support and excellent customer service skills. Responsibilities include setup and maintenance of user devices, troubleshooting, and communicating effectively with users. The role also involves collaborating on IT projects and working with various applications.

Benefits

Health and Dental benefits

Employee and Family Assistance Program

Gym Subsidy Program

Pension Matching Program

Personal and Professional Development

Qualifications

• 5+ years of desktop support experience in a large-scale distributed environment.
• Strong knowledge of Windows (10/11) and network protocols.
• Experience in a help desk environment and supporting various applications.

Responsibilities

• Provide technical support and troubleshooting for hardware and software.
• Setup and maintain user devices and provide dedicated on-site support.
• Support Microsoft Office products and various specialized applications.

Skills

Desktop support experience

Excellent customer service skills

Problem-solving

Communication skills

Tools

Microsoft Windows

Active Directory

Microsoft Office

Azure

Citrix

Intune

PowerShell

Atlassian Jira

Job description

Who We Are

Price Industries Limited, North America’s leading manufacturer and distributor of air distribution products (www.priceindustries.com). The founding principles of Price have never changed – business integrity, first-class service, innovation and a commitment to people. Our dependable quality, reliable delivery, and knowledgeable follow-up service have made Price a market leader in supplying air distribution, critical controls, and noise control products.

After more than 60 years, Price remains a privately held family company with a deep heritage and commitment to innovation and service. Our long-standing vision, values, and the Price way of doing business are the cornerstones of our success.

We are a dynamic, progressive and innovative organization looking for new talent in our growing Winnipeg manufacturing facility. If you thrive on new challenges, and working in a friendly, team-driven environment, you should consider the following opportunity.

What You Can Expect

• Health and Dental- Employees and their families enjoy paid benefits covering an extensive list of medical and dental expenses and services.
• PocketPills – You and your family will have free access to Canada’s first Digital Pharmacy, PocketPills enables you to call, text or email the pharmacy care team from wherever you are. You will enjoy free delivery of your prescriptions and vitamins straight to your home.
• Employee and Family Assistance Program (EFAP)- You and your family will have free access to consultation and support for your mental, emotional and financial well-being
• Life and Disability- You will be provided with life insurance in a multiple of your salary with an option to purchase additional coverage.
• Pension Matching Program- Invest in your future with each pay cheque through our Defined Contribution Pension Plan and we will match your contribution (up to 3% of your salary).
• Gym Subsidy Program- Employees are eligible for a gym membership reimbursement of up to $300 per year, this includes Fitness related App’s.
• As part of our Goals, Rewards, Improvement and Teamwork program qualifying teams can enjoy a monthly reward.
• Personal and Professional Development- We are committed to helping you reach your potential through training and education.
• Community Involvement- Generously supporting health, charities, youth, and education opportunities is our passion, and you’re invited to be a part of that.

Service Desk Technician

You are someone who “gets” IT. You’re frequently called on by friends and family to solve their technology problems. You enjoy working with technology and trying new things. Your home network is the envy of major corporations. You know how to talk to people. You’ve always been able to explain complex technology to other people.

You are a problem solver. You are not afraid to work on a project you’ve never done before. You know that Google is your best friend.

This is a hands-on position. Reporting to the Manager – IT Client Experience, you’ll interact with our user communities regularly. You’ll support a variety of technologies and respond to a wide range of support issues. The job can be stressful at times, but you know how to manage user’s expectations.

You recognize that filling out tickets and documenting activities are a fact of life. No one likes doing them, but they need to be done well.

The Successful Candidate's Responsibilities Will Include

• Provide first and secondary-level technical support, maintenance, and troubleshooting for hardware and software in a Microsoft Windows environment
• Setup and maintain new computers, laptops, and mobile devices including all required hardware and software
• Provide dedicated on-site support, with the physical ability to lift items weighing up to 30 pounds and navigate large facilities.
• Support Microsoft office suite of products, and a variety of specialized applications
• Provide help desk support for users for all hardware and software issues and requests
• Effectively communicate electronically and in person with computer users experiencing difficulties
• Work individually and in a team on IT projects, such as hardware or software upgrades
• Comfortable in using a ticketing system to log all support calls and requests
• Travel between proximity locations as required
• Collaborate with other IT functions including network services, software systems and/or application development in order to restore service and/or identify problems
• Assist in the purchase of PC's and PC components
• Identify, scan and clean infected desktop/laptop systems
• Document solutions to problems and recommend fundamental changes to system configurations to prevent recurrences
• Provide feedback on problematic trends and patterns in technical support to leadership

The Ideal Candidate For This Position Will Have

• 5+ years of Desktop support experience, preferably in a large-scale distributed environment. While we value hands-on experience, we also welcome those who demonstrate a strong capability to learn and adapt quickly.
• Fundamental knowledge of Windows (10/11), Active Directory, Microsoft Office, Azure, network protocols and telephony
• Experience in understanding and supporting in-house proprietary applications
• Experience with supporting IP and cloud-based phone systems
• General experience with Citrix, iOS, Android
• Experience with configuring and troubleshooting MS Exchange email for MS Outlook, iOS and Android
• The ability to work in a fast paced, high volume, changing environment
• Demonstrated systematic, analytical approach to problem solving
• Experience supporting, troubleshooting, and repairing computer hardware, including desktops, laptops, printers, and peripherals
• Experience in a help desk environment
• Experience with manufacturing environments will be considered an asset
• Experience with Intune, Power Apps and PowerShell will be considered an asset
• Experience in building automation workflows in no code/low code environments such as Atlassian Jira to enhance operational efficiency will be considered an asset.
• Excellent customer service skills
• Good verbal and written communication skills
• Self-motivation and a team player attitude Positive, outgoing, and willing to go outside of your comfort zone.

Who You Are

• A professional, willing to go above and beyond to support our staff.
• An exceptional problem-solver, committed to providing exceptional service.

Should this excellent opportunity interest you, please submit your resume, including salary expectations.

Price Industries Limited hires based on merit and is strongly committed to equity and diversity. We welcome applications from all qualified candidates, including all genders, Indigenous peoples, persons with disabilities, members of visible minorities, individuals of diverse gender and sexual orientation and all groups protected by the Human Rights Code. We are happy to provide reasonable accommodations throughout the selection process and while working at Price. If you require support applying online because you are a person with a disability, please contact us at [e-mail].

We appreciate the interest shown by all applicants, however only those being considered for an interview will be contacted.