Service Desk Associate Part Time - NIAGARA FALLS

The Home Depot; Niagara Falls; On-site; CAD 30,000 - 40,000; Part time

Job summary

Join a dynamic team at a leading retail store where you can thrive as a Service Desk Associate. In this part-time role, you will be at the forefront of customer satisfaction, ensuring that all orders are managed efficiently from start to finish. You will work closely with customers, designers, and vendors to resolve issues and coordinate order-related activities. This position offers a unique opportunity to develop your skills in a supportive environment while contributing to a larger mission of service excellence. If you are passionate about helping others and enjoy a fast-paced retail setting, this is the perfect opportunity for you.

Benefits

Health and Dental Benefits

Profit Sharing

Stock Purchase Plan

Paid Training

Career Development

Tuition Reimbursement

Qualifications

• Strong customer service skills are essential for this role.
• Ability to communicate effectively with various stakeholders.

Responsibilities

• Ensure timely and accurate delivery of products and services to customers.
• Act as a liaison between customers and various support teams.

Skills

Customer Service

Communication

Problem Solving

Education

High School Diploma

Job description

Service Desk Associate Part Time - NIAGARA FALLS Job At The Home Depot in Niagara Falls, ON L2E 7K5

Req131839 Part Time Retail Store Onsite

With a career at The Home Depot, you can be yourself and also be part of something bigger.

Service Desk associates are responsible for following through on all Customer Order Management (COM) orders from beginning to end and until the customer is satisfied including but not limited to special order, install and website orders.

Position Responsibilities:

1. Ensure customers receive products and services requested in a timely and accurate manner.
2. Act as a liaison between customers, Project Support Centre, Kitchen Designers, Home Depot Associates, vendors, installers and third party agents.
3. Resolve issues, assess customer needs, coordinate all order related activities in partnership with the Project Support Centre, delivery companies, vendors and service providers in a timely and professional manner.

What sets us apart?
Health and Dental Benefits for Full Time associates
Profit Sharing and Stock Purchase Plan
Paid Training & Career Development
Tuition Reimbursement