Service Desk Associate : Full Time - SAANICH

The Home Depot Canada; Saanich; On-site; CAD 28,000 - 30,000; Full time

Benefits offered by this job

Health benefits

Profit sharing

Stock purchase plan

Paid training

Tuition reimbursement

Job summary

The Home Depot Canada in Saanich, BC is hiring for a customer service-oriented role where you guide customers to the right solutions for their projects. You will act as a liaison among customers, design teams, vendors, and delivery partners to ensure accurate order fulfillment.

You will resolve issues, assess customer needs, and coordinate all order-related activities in a timely and professional manner, with benefits including training and development opportunities.

Responsibilities

• Ensure customers receive products and services requested in a timely and accurate manner.
• Act as a liaison between customers, Project Support Centre, Kitchen Designers, Home Depot Associates, vendors, installers and third party agents
• Resolve issues, assess customer needs, coordinate all order related activities in partnership with the Project Support Centre, delivery companies, vendors and service providers in a timely and professional manner.

Skills

Customer service

Communication

Problem solving

Job description

Pay Range: $20.25 - $22.00

Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot.

Pay Range: $20.25 - $22.00

Position Responsibilities

• Ensure customers receive products and services requested in a timely and accurate manner
• Act as a liaison between customers, Project Support Centre, Kitchen Designers, Home Depot Associates, vendors, installers and third party agents
• Resolve issues, assess customer needs, coordinate all order related activities in partnership with the Project Support Centre, delivery companies, vendors and service providers in a timely and professional manner.

What sets us apart?

• Health and Dental Benefits for Full Time associates
• Profit Sharing and Stock Purchase Plan
• Paid Training & Career Development
• Tuition Reimbursement