Service Desk Associate

The Home Depot Canada; Duncan; On-site; CAD 30,000 - 60,000; Full time

Job summary

A major home improvement retailer in Duncan, BC is seeking a Service Desk associate to manage customer orders effectively and ensure satisfaction. The role includes acting as a liaison between customers and internal teams, resolving issues efficiently, and coordinating service activities. This position offers competitive pay, health benefits, and opportunities for career development.

Benefits

Health and Dental Benefits

Profit Sharing

Paid Training

Tuition Reimbursement

Qualifications

• Strong communication skills required.
• Ability to resolve issues efficiently.
• Experience in customer service preferred.

Responsibilities

• Ensure customers receive products and services requested timely.
• Act as a liaison between customers and various teams.
• Resolve customer issues and coordinate activities.

Job description

With a career at The Home Depot, you can be yourself and also be part of something bigger.

Service Desk associates are responsible for following through on all Customer Order Management (COM) orders from beginning to end and until the customer is satisfied including but not limited to special order, install and website orders.

Position Responsibilities
Ensure customers receive products and services requested in a timely and accurate manner
Act as a liaison between customers, Project Support Centre, Kitchen Designers, Home Depot Associates, vendors, installers and third party agents
Resolve issues, assess customer needs, coordinate all order related activities in partnership with the Project Support Centre, delivery companies, vendors and service providers in a timely and professional manner.
What sets us apart?
Health and Dental Benefits for Full Time associates
Profit Sharing and Stock Purchase Plan
Paid Training & Career Development
Tuition Reimbursement

The pay range for this position is between $20.05 - $21.80