Service desk Analyst at Client site in Ottawa

DXC Technology Inc.; Ottawa; On-site; CAD 40,000 - 60,000; Full time

Job summary

DXC Technology is seeking a Service Desk Analyst to provide on-site Helpdesk services in Ottawa. The role requires bilingual communication in English and French, with responsibilities including tech support, troubleshooting, and problem resolution. Candidates must have a customer-oriented mindset and readiness to obtain Top Secret clearance.

Qualifications

• 1-3 years of work experience or equivalent education.
• Bilingual in English and French.
• IT technical background is a plus.

Responsibilities

• Provide telephone and email support for applications and equipment.
• Document issues and resolutions in a ticketing system.
• Troubleshoot and diagnose software and hardware problems.

Skills

Communication

Problem-Solving

Customer Service

Education

High school diploma or equivalent

Tools

Microsoft Windows

Microsoft Office

Job description

Service desk Analyst at Client site in Ottawa

Join to apply for the Service desk Analyst at Client site in Ottawa role at DXC Technology

Job Description

At DXC, we use the power of technology to deliver mission-critical IT services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack, including business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing, and modern workplace.

About The Role

DXC Technology seeks a bilingual (English / French) team member to provide Helpdesk services at a client site in Ottawa, Ontario, Canada. The successful candidate MUST reside in the Ottawa area as work is exclusively onsite.

What You’ll Do

• Provide telephone and email support for applications, proprietary programs, and computer equipment used by the client.
• Ensure Helpdesk is monitored during hours of operation.
• Respond to calls promptly, courteously, and professionally.
• Assess and resolve service requests based on urgency and available resources.
• Apply problem-solving techniques to resolve issues before escalating.
• Troubleshoot and diagnose software and hardware problems, arranging repairs as needed.
• Document issues and resolutions in a ticketing system.
• Perform other duties as assigned.
• Must have or be willing to obtain Top Secret clearance and take an administered polygraph.

Who You Are

• Excellent written and verbal communication skills in both English and French.
• High school diploma or equivalent.
• 1-3 years of work experience or equivalent education.
• IT technical background is a plus.
• Experience in customer-facing roles, remote or face-to-face.
• Positive attitude and customer service focus.
• Ability to work independently and in a team.
• Ability to maintain quality service under tight timelines.
• Knowledge of call routing and case management processes.
• Problem-solving skills in stressful situations.
• Experience with Microsoft Windows, Office, and printers.
• Knowledge of networking, document management systems, and mobile phones is an asset.

Additional Preferences

• Advanced degree in a relevant field is a plus.
• Relevant certifications like CompTIA Security+, Cisco CCENT, or AWS Solutions Architect are a plus.
• This position is onsite at a client location in Ottawa.
• Work shifts are Monday to Friday, 8 hours, from 5 : 45 AM to 6 : 15 PM.

Joining DXC connects you to a team that values diversity, learning, ethics, and corporate citizenship. We support each other and work globally and locally to deliver excellence. We are an equal opportunity employer, committed to diversity and inclusion, and provide accommodations for qualified candidates with disabilities.

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