Service Desk Analyst

Onepoint; Ottawa; Hybrid; CAD 70,000 - 95,000; Full time

Benefits offered by this job

3 weeks vacation

Group insurance

RRSP contribution

Remote work flexibility

IT equipment budget

Flexible hours

Training and certifications

International expert community

Inclusive environment

Job summary

Wepoint is seeking a Service Desk Analyst to join our team in Canada. The role focuses on deploying Windows 11 laptops, configuring devices, and migrating user data while maintaining asset inventories and providing both onsite and remote support.

The candidate will have 4+ years of IT support experience, with hands-on work in device deployment, lifecycle management, and enterprise security. Flexible work options include hybrid, remote, or on-site arrangements.

Qualifications

• Bachelor level IT education or equivalent certification.
• 4+ years delivering IT support in an enterprise environment.
• 3+ years in workstation deployment, hardware lifecycle, or refresh projects.
• Experience deploying Windows 10/11 in an enterprise.
• Experience with data migration during device refresh.
• Experience managing IT asset inventories and lifecycle info.
• Experience with endpoint management and security in enterprise settings.

Responsibilities

• Prepare and deploy Windows 11 laptops per MMD standards including Autopilot enrollment.
• Install and configure laptops, docking stations, monitors, and peripherals.
• Migrate user data from legacy devices using approved tools.
• Maintain asset inventory in ServiceNow with lifecycle updates.
• Provide onsite and remote deployment support and Level 1 troubleshooting.
• Decommission legacy devices and update inventory.
• Verify device compliance with security and patching requirements.
• Perform related duties and deliverables as needed.

Skills

IT support

Windows 10/11

Intune

SCCM

ServiceNow

User onboarding

Remote support

Education

University degree, college diploma, or recognized IT certification

Tools

Microsoft Intune

Microsoft SCCM

ServiceNow

Job description

Company Description

Wepoint is the architect of major transformations for businesses and public sector organizations.

Company Description

Wepoint is the architect of major transformations for businesses and public sector organizations.

We support our clients from strategy through technological implementation, always striving to think beyond the obvious and to act within the framework of Economic, Social, Environmental, and Technological Responsibility (RESET). Our goal is to create new ways of working, new economic models, and smarter environments.

In nearly 20 years, we have become one of the key players in digital transformation, employing 3,500 people across Europe, Tunisia, North America, and the Asia-Pacific region.

What We Are Looking For

COURAGE – AUTHENTICITY – OPENNESS – COMMITMENT – ELEGANCE

Do these words resonate with you? They are our company values.

At Wepoint, we are looking for committed talents who are ready to share their expertise within open and collaborative teams, and who are not afraid to take initiative. We also value people who are able to challenge themselves and continuously improve.

At the heart of relationships at Wepoint are authenticity and the constant pursuit of excellence for our clients — this is what we expect from our future colleagues.

Job Description

We are looking for an Serive Desk Anlyst to join our team.

Responsibilities

• Prepare, configure, and deploy Windows 11 laptops in accordance with Microsoft Managed Desktop (MMD) standards, including Autopilot enrollment and configuration profile deployment.
• Install, configure, and validate laptops, docking stations, monitors, and peripherals at users’ workstations or designated staging locations.
• Perform user data migration activities, including backing up and transferring user profiles, settings, and data from legacy devices using approved tools and procedures.
• Maintain accurate asset inventory information in ServiceNow, including device assignments, status updates, and lifecycle-related information.
• Provide onsite and remote deployment support, including user onboarding, login assistance, issue resolution, and Level 1 technical troubleshooting.
• Decommission legacy devices by securely wiping data, updating asset inventory records, and preparing hardware for disposal or reassignment.
• Verify device compliance with organizational security, patching, encryption, and configuration requirements before and after deployment activities.
• Perform any other related duties and produce required deliverables as needed.

Qualifications

• University degree, college diploma, or recognized certification in Information Technology (IT) from an accredited institution;
• Minimum of four (4) years of proven experience delivering IT support services in an enterprise environment;
• Minimum of three (3) years of proven experience in workstation refresh projects, device deployment initiatives, or hardware lifecycle management;
• Proven experience deploying, provisioning, configuring, and supporting Windows 10 and/or Windows 11 laptops in an enterprise environment;
• Proven experience performing device refresh activities, including user data migration, hardware replacement, workstation setup, and device configuration;
• Proven experience managing IT asset inventories and lifecycle information, as well as providing end-user support and troubleshooting laptops, docking stations, and peripherals during deployment activities;
• Proven experience with Microsoft Intune for device deployment, provisioning, configuration, and management;
• Proven experience with Microsoft SCCM (Configuration Manager) for operating system deployment, software deployment, and device management;
• Proven experience with ServiceNow for IT asset management, inventory tracking, and device lifecycle management;
• Knowledge of Windows 10/11 imaging, provisioning, and device configuration, configuration profiles, and endpoint management;
• Knowledge of device compliance, security policies, patch management, and endpoint protection in an enterprise environment;

Only candidates legally authorized to work for any employer in Canada will be considered.

Wepoint Benefits

• Minimum of 3 weeks of vacation starting from the first year;
• Comprehensive group insurance with a generous employer contribution;
• Employer contribution to a group RRSP;
• Full remote work flexibility: Hybrid, Remote, or On-site;
• A warm, bright, and welcoming office offering fresh fruit, coffee, beverages, occasional meals, etc.;
• Annual IT equipment budget;
• A balanced work environment with flexible working hours;
• Career development: training and certifications, online or in-person learning, Wepoint Academy, etc.;
• An international community of experts ready to share their knowledge;
• A company culture focused on individuals’ needs and their belonging to a strong community.

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