Service Desk Agent

Government of Saskatchewan; Regina; On-site; CAD 30,000 - 60,000; Full time

Job summary

A governmental organization in Regina seeks a motivated Service Desk Agent to provide IT support for a large network. Candidates should possess strong communication and technical problem-solving skills, familiar with multiple Windows operating systems and Microsoft Office applications. This role includes troubleshooting, documentation, and on-the-spot user training. Excellent opportunity for individuals looking to advance their IT career.

Qualifications

• Strong technical and problem-solving abilities for IT support.
• Experience with desktop and network operating systems.
• Ability to provide user training and documentation.

Responsibilities

• Provide front-line IT support in an enterprise network.
• Perform problem identification and root cause analysis.
• Maintain documentation and provide user training as needed.

Skills

Strong communication skills

Technical problem-solving

Knowledge of Windows operating systems

Familiarity with Microsoft Office applications

Education

Two years of related experience or equivalent education

Tools

Microsoft Office

TCP/IP protocols

Job description

Service Desk Agent-INF005094Employment Type : Permanent Full-time

Location(s)

SK-Rgna-Regina

Ministry

013 Saskbuilds and ProcurementSalary Range : $30.600-$37.236HourlySalary Supplement : included in hourly salary range (in-scope)Grade : SGEU.07.

The Information Technology Division of the Ministry of SaskBuilds and Procurement is currently seeking a motivated individual with strong communication, technical, and problem-solving abilities to provide front-line IT support in an Enterprise-wide network that encompasses between 11,000 to 13,000 end-user workstations and website access. Service Desk Agents are required to perform problem identification and root cause analysis for all desktop, server, and network-related incidents and support all issues that arise on the workstations and peripherals, providing a workable solution in a reasonable timeframe. This position will provide and maintain up to date documentation for various software and hardware installation procedures, user guides, and common problem issues with resolution, and is required to provide on-the-spot end-user training when necessary.

The successful candidate will have knowledge of current desktop and network operating systems such as Windows XP, Vista, Windows 7, and 10, as well as current commercial software applications used in a networked environment, such as Microsoft Office XP, 2003, 2007, 2010, 2016 products (Outlook, Word, Excel, PowerPoint, Access). You will also be familiar with personal computer and network hardware components, data communications hardware, software, and networking protocols with emphasis on TCP / IP, Terminal Services Application, and Microsoft Server environments within an Active Directory-managed Domain.

Typically, this knowledge would be obtained through two years of related experience or an equivalent combination of education, training, and experience in a Help Desk / Service Delivery Support to successfully meet the competencies.

We are committed to workplace diversity.Hours of Work : A - SGEU Office 36 - one day off every two weeks

Number of Openings

Closing Date

Aug 18, 2025, 1 : 59 : 00 AM