Service Desk Administrator

Welcome to ivari

Let us introduce ourselves. With 300 employees across Canada, ivari is a company that’s making a difference in the world of life insurance. How? By finding and hiring employees who are passionate about helping people protect their families, and by giving them the best, most supportive workplace possible.

ivari is part of Sagicor Financial Corporation, a leading financial services provider based in the Caribbean, with a strong presence in North America. We offer a wide range of products and services, including life and health insurance, annuities, pension administration and investment services.

At ivari, everyone is welcome! It is our mission to attract, develop, and retain a workforce that is as diverse as the customers we serve and the communities in which we do business. We offer an inclusive and accessible work environment where all employees and customers feel valued, respected, and supported.

Here’s the job opportunity…

In this one year contract position as a Service Desk Administrator at ivari you will be responsible for analysis and resolution of Information Technology service requests (including, Incidents, Problems, Service Requests, Work Requests); supporting desktop updates and patches; asset management and deployment; problem solving and troubleshooting; and customer service. Your key responsibility is ensuring operational requirements for Information Technology are maintained and supporting our internal customers by restoring any disrupted services as efficiently as possible.

In This Role You Will

1. Provide professional customer service to support the business and Information Technology which includes contributing to the improvement of cross functional communication and team synergies.
2. Ability to install, configure, upgrade, maintain and support desktops, laptops and other mobile devices.
3. Maintain the Base in an efficient and effective manner.
4. Diagnose and resolve technical issues.
5. Create, document, and refer issues and problems in accordance with ticketing standards.
6. Build and document Information Technology service management process improvements and solutions.

What We Are Looking For…

1. A candidate with a College Diploma or University Degree in Computer Science or related field.
2. Minimum 1 year experience within a service desk position.
3. Demonstrable knowledge of Microsoft client technologies specific to the installation and maintenance of the OS and application integration.
4. Strong Microsoft productivity application knowledge and experience such as Word, Excel, PowerPoint, Outlook.
5. Strong knowledge of all client hardware technologies.
6. Proven proficiency with Microsoft Windows 10.
7. Knowledge of software tools to assist in operating a Service Desk.
8. Exceptional knowledge of computer hardware & software.
9. Excellent communication skills.
10. Demonstrated interpersonal skills which will enable you to communicate in a positive, professional manner with users and co-workers.
11. Proven ability to perform effectively in high-pressure situations.

Who You Are…

Someone who enjoys a culture where everyone is genuinely respectful and you can be your authentic self every day. Your contributions and opinions are not only sought, but valued. You know the importance of, and live by, our core values of…

1. Bringing clarity and focus to your work.
2. Taking ownership and doing what you say you will.
3. Remaining flexible.
4. Collaborating with others.

Does this sound like you? We’re looking for great people to join our team!

Our commitment to inclusivity is reflected in the safeguards, policies and commitments we have in place to remove barriers and provide equal opportunities to prospective and current employees, without discrimination.

To apply, please email your resume to: human.resources@ivari.ca

A Human Resources representative is available to consult with applicants who require accommodation in the application or recruitment process. Any information shared by the applicant about an accommodation will be treated as confidential. If you do require an accommodation, please email human.resources@ivari.ca.