Service Department Operations Manager

TEEMA Solutions Group; Summerside; On-site; CAD 60,000 - 90,000; Full time

Job summary

A leading equipment dealership is seeking a Service Department Operations Manager to oversee daily operations and lead a dynamic team of technicians. This role requires strong operational leadership skills, experience in service settings, and a commitment to fostering a positive, team-oriented culture. Join a collaborative environment focused on excellence and innovation where you can make a significant impact.

Qualifications

• Minimum 5 years in service or operations leadership, preferably related to equipment.
• Strong organizational and communication skills required.
• No formal post-secondary education required but practical leadership experience is essential.

Responsibilities

• Manage daily operations of the service department, ensuring workflow and efficiency.
• Lead and monitor performance of a team of 11–15 service professionals.
• Implement process improvements and manage customer inquiries.

Skills

Organizational Skills

Communication Skills

Problem-Solving

Time Management

Tools

Word processing software

Spreadsheet software

Inventory control tools

MS Outlook

Job description

Are you a driven leader with a passion for service operational excellence? A leading equipment dealership is seeking a Service Department Operations Manager to lead and coordinate its equipment service team. In this role, you’ll oversee daily operations, drive efficiency, and lead a team of experienced technicians in a supportive and fast-paced environment. If you're looking to make an impact in a company that values innovation and collaboration, this could be your next great career move.

Key Responsibilities

Manage day-to-day operations of the service department, ensuring smooth workflow and efficiency.

Assign duties, set priorities, and monitor performance across a team of 11–15 service professionals.

Evaluate department operations and implement process improvements where needed.

Address customer inquiries, concerns, and service issues with professionalism and urgency.

Monitor inventory and supply levels to prevent shortages and delays.

Foster a positive, team-oriented culture with a focus on service excellence.

Requirements

Minimum 5 years of experience in a service or operations leadership role, preferably in an agricultural, construction equipment or trucking service setting.

Strong organizational and communication skills, with the ability to manage multiple priorities and tight deadlines.

No formal post-secondary education required, but practical leadership experience is essential.

Proficient in using:

Word processing and spreadsheet software

Inventory control and email communication tools (e.g., MS Outlook)

Must be legally eligible to work in Canada

Prior experience in a related field is required

Personal Qualities

Adaptive and collaborative with a problem-solving mindset

Detail-oriented with a strong sense of responsibility

Excellent time management skills and ability to prioritize under pressure

Strong interpersonal skills with the ability to lead and motivate a diverse team

Comfortable balancing hands-on leadership with administrative oversight

Combination of office and shop floor activities, involving sitting, standing, and walking

Fast-paced setting with tight deadlines and changing priorities

Collaborative team environment focused on delivering outstanding service