Service Department Concierge

Morrey Auto Group; Vancouver; On-site; CAD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Service Department Receptionist & Greeter to join their dynamic team. In this role, you will be the first point of contact for customers, ensuring they receive a warm welcome and efficient service. Your responsibilities will include greeting customers, managing appointment bookings, and facilitating payments, all while maintaining a high standard of organization and customer satisfaction. If you are a personable individual with a passion for customer service and a desire to contribute to a busy Service & Parts department, this opportunity is perfect for you. Join a close-knit team and thrive in a fast-paced environment where your skills will shine.

Qualifications

• Must have a valid Driver’s License and a clean Driver’s Abstract.
• Previous dealership experience is preferred.

Responsibilities

• Greet and assist customers entering the Service & Parts department.
• Schedule customer appointments and perform follow-up checks.
• Assist in customer check-in and delivery process.

Skills

Organizational Skills

Customer Service

Communication Skills

Education

High School Diploma

Tools

CDK

Dealermine

Job description

The Morrey Auto Group requires a Service Department Receptionist & Greeter for our Service & Parts Department.

We are looking for hard working, organized, and personable people that take pride in their work. This is an opportunity to be part of a strong, close-knit team and work alongside one of the busiest Service & Parts departments in the industry.

We are looking for individuals to assist in greeting customers, helping customers check in for their appointments, taking payments for invoices, assisting with general inquiries and appointment booking, and aiding the Service department as needed.

Responsibilities:

• Greet and assist customers entering the Service & Parts department
• Assist in customer check in and delivery process
• Take payments for Service & Parts invoicing and purchasing
• Answer and facilitate incoming phone calls
• Help answer and facilitate customer inquiries
• Schedule customer appointments and perform follow up checks
• Assist all advisors and Service personnel to improve organization and efficiency
• Assist in other duties as assigned by department head

Requirements:

• Must have a valid Driver’s License
• Must have a clean Driver’s Abstract with at least one year clean record
• Previous dealership experience preferred
• Experience with CDK / 180 / Dealermine preferred