Service Delivery Coordinator

Jobgether; Canada; Remote; CAD 47,000 - 59,000; Full time

Benefits offered by this job

Competitive salary CAD 47,118–58,897

Remote working from Ontario/Alberta/BC

Full-time employment

Professional development

Cross-functional collaboration

Inclusive workplace

Job summary

Jobgether, listing on behalf of a partner company, seeks a Service Delivery Coordinator based in Canada. The role ensures timely delivery of building and facility management services by coordinating work orders, tracking progress, and maintaining records with contracted standards.

You will collaborate with internal teams, external providers, and clients, monitor SLAs, prepare reports, and support administrative and financial processes.

Qualifications

• High school diploma or equivalent with relevant coursework.
• At least 1 year in service coordination or facilities/operations support.
• Experience with work orders, estimates, invoices, PO, and accruals.
• Familiarity with Maximo or Oracle is an asset.
• Strong organizational, communication, and problem-solving skills.
• Comfort with independent work and cross-functional collaboration.

Responsibilities

• Coordinate and manage work orders from initiation to completion.
• Align client requirements with contractual obligations and service standards.
• Schedule site access for internal teams and providers.
• Monitor progress with providers to meet SLAs.
• Prepare reports on work order activity and performance.
• Verify documentation for quotations, estimates, and invoices.
• Review and route estimates for approval; process POs.
• Maintain service request and work order data for reporting.
• Build strong relationships with clients and service providers.
• Review CSAT results to identify improvement opportunities.

Skills

Service coordination

Facilities management

Administrative coordination

Communication

Time management

Analytical/problem solving

Data entry

Education

High school diploma or equivalent

Specialized technical or business coursework

Tools

Maximo

Oracle

Job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Service Delivery Coordinator based in Canada.

As a Service Delivery Coordinator, you will play a vital role in ensuring the smooth and efficient delivery of building and facility management services. You will coordinate service requests, oversee work orders, and collaborate with internal teams, external service providers, and clients to ensure operational needs are met on time and in accordance with contractual requirements. Your responsibilities will include monitoring service performance, managing estimates and invoices, maintaining accurate records, and supporting financial and administrative processes. By tracking service-level agreements (SLAs) and identifying opportunities for process improvement, you will contribute to operational efficiency and service excellence. This full-time, remote opportunity is ideal for an organized, customer-focused professional who thrives in a fast-paced environment and enjoys coordinating multiple priorities. You will help build strong stakeholder relationships while ensuring reliable service delivery and positive client experiences.

Accountabilities:

• Coordinate and manage work orders from initiation through completion using internal or client-specific web applications, ensuring requests are processed accurately and within established timelines.
• Align client service requirements with contractual obligations, service schedules, purchase orders, and applicable service standards.
• Schedule and coordinate site access for internal teams and external service providers, ensuring activities are arranged efficiently and with minimal disruption.
• Create work orders as needed and follow up with service providers to monitor progress, resolve delays, and ensure service-level agreements (SLAs) are consistently met.
• Prepare weekly and monthly reports summarizing work order activity, service provider performance, outstanding requests, and operational results.
• Collect and verify supporting documentation required for quotations, estimates, and invoice submissions, ensuring compliance with client-specific processes.
• Review estimates and submit them to the appropriate approvers in accordance with established authorization procedures.
• Review third-party invoices for accuracy and completeness, support financial accruals, and submit purchase order (PO) requests as required.
• Compile operational data and performance metrics for SLA scorecards, reporting, and service delivery analysis.
• Record and report incidents through the designated Intelex system and submit ComplyWorks requests in accordance with applicable procedures.
• Maintain accurate databases of service requests, work orders, and supporting documentation to ensure data integrity and facilitate reporting requirements.
• Build and maintain effective working relationships with clients, internal stakeholders, and external service providers to support collaboration and timely issue resolution.
• Review customer satisfaction (CSAT) results and service performance reports to identify concerns and opportunities to improve the client experience.
• Communicate operational issues, compliance concerns, and deviations from established standards to management, recommending corrective actions where appropriate.
• Identify opportunities to simplify workflows, improve efficiency, strengthen processes, and enhance the overall quality of service delivery.

Requirements:

• A high school diploma or equivalent, supplemented by specialized technical or business-related coursework.
• At least one year of relevant professional experience in service coordination, facilities management, operations support, administrative coordination, or a similar field.
• Familiarity with financial management software and administrative processes involving work orders, estimates, invoices, purchase orders, and financial accruals.
• Experience with facilities or enterprise management platforms such as Maximo and Oracle is considered an asset.
• Strong organizational and time-management skills, with the ability to coordinate multiple service requests, manage competing deadlines, and maintain accurate documentation.
• Excellent verbal and written communication skills, with the ability to interact professionally with clients, service providers, colleagues, and management.
• Strong interpersonal and customer service skills, with a commitment to resolving requests promptly and maintaining positive stakeholder relationships.
• Analytical and problem-solving abilities, including the capacity to review service performance data, identify discrepancies, and recommend practical solutions.
• Good computer skills, including proficiency in business applications, data entry, reporting tools, and web-based service management systems.
• Attention to detail and a commitment to maintaining data accuracy, following established procedures, and complying with contractual and operational standards.
• The ability to work independently, exercise sound judgment, and take initiative while collaborating effectively with cross-functional teams.
• A proactive and adaptable approach to continuous improvement, service quality, and operational efficiency.
• No specific professional licence or accreditation is required for this position.

Benefits:

• Competitive annual salary: CAD 47,118–58,897, with the starting salary determined by factors such as experience, education, competencies, and role-related performance.
• Regular, full-time employment: An opportunity to build a stable career in service delivery and facilities operations.
• Remote working arrangement: Work remotely from an eligible location in Ontario, Alberta, or British Columbia, Canada.
• Professional development: Opportunities to strengthen skills in service coordination, operational reporting, facilities management, and client relationship management.
• Cross-functional collaboration: Experience working with clients, internal operational teams, and external service providers.
• Meaningful operational impact: Contribute directly to service quality, efficient building operations, and positive customer experiences.
• Continuous improvement opportunities: Participate in initiatives designed to streamline processes, improve service performance, and enhance operational efficiency.
• Inclusive workplace: An equal opportunity employment environment committed to accessibility and providing appropriate accommodations throughout the recruitment process.