Service Customer Care Rep

Crown Equipment Corporation; Ontario; On-site; CAD 30,000 - 60,000; Full time

Job summary

A global lift truck manufacturer is searching for a full-time Service Customer Care Rep in Ontario, CA. This role involves processing customer calls, dispatching technicians, and maintaining records. The preferred candidate will have strong phone and communication skills, as well as familiarity with Microsoft Office. The position offers a competitive wage ranging from $23 to $25/hour, along with comprehensive benefits.

Benefits

Health, Dental, Vision, Prescription Drug Plans

401K with company match

Tuition Reimbursement

Qualifications

• Less than 2 years of related experience required.
• Leadership skills and technical experience are a plus.

Responsibilities

• Process incoming calls from customers and technicians.
• Dispatch technicians to service calls.
• Enter technician payroll hours and process billing.
• Create daily work orders and maintain records.
• Assist other departments as needed.

Skills

Excellent phone skills

Good communication skills

Organizational skills

Math skills

Computer skills

Ability to multitask

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Join to apply for the Service Customer Care Rep role at Crown Equipment Corporation.

Continue with Google

2 days ago - Be among the first 25 applicants

Company Description

Crown Equipment Corporation, one of the world's largest lift truck manufacturers, offers local support on a global scale with more than 15 manufacturing facilities worldwide and over 500 retail locations in more than 80 countries. Our global sales and service network provides our customers with local resources for a wide variety of material handling equipment, fleet management solutions, warehouse products, and support services to meet their needs anytime, anywhere.

Location: Ontario, CA, US, 91761

Job Duties

1. Process incoming calls from Crown customers and Service Technicians
2. Dispatch technicians
3. Enter technician payroll hours
4. Process parts and service billing
5. Create daily work orders
6. Maintain records and files
7. Assist other departments as needed

Minimum Qualifications

• Less than 2 years of related experience
• High school diploma or equivalent

Preferred Qualifications

• Excellent phone skills
• Good communication, organizational, math, and computer skills
• Experience with Microsoft Office
• Leadership skills, technical experience, and knowledge are a plus
• Ability to multitask

Work Authorization

Crown will only employ those who are legally authorized to work in the United States. Sponsorship is not provided. Individuals with temporary visas or who need sponsorship are not eligible.

No agency calls please.

Compensation and Benefits

Crown offers a competitive wage and benefits package, including:

• Starting pay range of $23.00 to $25.00, depending on skills and experience
• Health, Dental, Vision, Prescription Drug Plans with company contributions
• Health Savings Accounts and Flexible Spending Accounts
• 401K with company match of 100% of the first 4% contributed
• Company-paid Life and Disability Benefits, optional supplemental insurance
• Paid Parental Leave, Holidays, Vacation, Sick Leave, Birthday Pay, Tuition Reimbursement, and more

EOE Veterans / Disabilities

We consider all qualified applicants, including those with criminal histories, in accordance with applicable laws.

Nearest Major Market: Riverside

Nearest Secondary Market: Los Angeles

Job Segment : Customer Service, Warehouse, Sales, Manufacturing

Seniority level: Entry level

Employment type: Full-time

Industry: Manufacturing

Referrals increase your chances of interviewing at Crown Equipment Corporation by 2x.

Get notified about new Customer Care Representative jobs in Ontario, CA.