Service Coordinator - Windsor

Empire Roofing; Windsor; On-site; CAD 60,000 - 85,000; Full time

Job summary

A roofing service company is seeking an experienced Service Coordinator in Windsor, ON. The role involves managing day-to-day operations, scheduling service crews, and ensuring customer satisfaction. Candidates should have at least 5 years of experience in a similar role, ideally within the roofing industry, along with strong organizational and leadership skills. This position offers a fulfilling career with competitive compensation and a comprehensive benefits package.

Benefits

Health insurance

Dental insurance

Vision insurance

Life insurance

Retirement savings opportunities

Qualifications

• Minimum of 5 years of experience as a Service Coordinator, experience in roofing preferred.
• Knowledge of roofing systems, materials, and safety regulations.

Responsibilities

• Plan and schedule service projects in coordination with the service manager.
• Serve as the primary point of contact for customers regarding project updates.
• Maintain accurate records of project schedules and materials.

Skills

Project management

Communication

Organization

Leadership

Interpersonal abilities

Education

Bachelor's degree in construction management or related field

Job description

Empire Roofing Corporation is looking for anExperienced Roofing Service Coordinatorin Windsor, ON, to join our team! We typically use one flat roofing system – TPO, one of the cleanest roofing systems to work with!

What’s in it for you?

Empire Roofing Corporation provides an exceptional work environment, featuring challenging career opportunities, competitive compensation, growth prospects, and a commitment to a safe workplace. Our comprehensive benefits package encompasses health, dental, vision, and life insurance coverage for you and your family.

Join us and enjoy a fulfilling career and the peace of mind that comes with our extensive benefits and retirement savings opportunities.

Job Summary:

The Service Coordinator plays a critical role in the success of our Windsor Service Department by managing day-to-day operations, scheduling service crews, and ensuring timely, high-quality delivery of roofing services to our clients. This role requires excellent organizational skills, strong communication, and the ability to coordinate multiple moving parts in a fast-paced environment. The Service Coordinator acts as the central point of contact between customers, field crews, and internal teams-keeping projects on track, customers informed, and records up to date.

Key Responsibilities:

Project Coordination:

• Plan and schedule service projects in coordination with the service manager and operations team

• Ensure all necessary materials, equipment, and manpower are available for scheduled projects

• Monitor project progress and make adjustments as necessary to meet deadlines
  

Purchase Order Generation:

• Create Purchase Orders (POs) based on the work orders and project requirements

• Coordinate with suppliers to ensure the timely delivery of materials and equipment

• Track and manage POs to ensure budget compliance and project timelines
  

Quality Control:

• Address and resolve any issues or discrepancies that arise during the project

• Ensure all safety protocols are being executed
  

Customer Relations:

• Serve as the primary point of contact for customers regarding project updates and inquiries

• Address customer concerns and provide solutions to ensure customer satisfaction

• Conduct post-service follow-ups to ensure long-term satisfaction

• Team Leadership:

• Mentor and guide junior coordinators and other team members
• Facilitate training sessions to enhance team skills and knowledge
  

Administrative Duties:

• Maintain accurate records of project schedules, materials, and customer communications

• Prepare reports on project status, budgets, etc.

• Collaborate with other departments to ensure a smooth workflow and communication.

Continuous Improvement:

• Identify opportunities for process improvements and implement changes to enhance efficiency

• Stay updated on industry trends and best practices

• Participate in professional development and training opportunities

Qualifications:

• Bachelor's degree in construction management, engineering, or a related field preferred

• Minimum of 5 years of experience as a Service Coordinator, experience in the roofing industry preferred

• Strong organization and project management skills

• Excellent communication and interpersonal abilities

• Knowledge of roofing systems, materials, and safety regulations

• Excellent leadership and team management skills

• Valid driver’s license and willingness to travel to job sites as needed

Work Environment:

• Primarily office-based role with occasional site visits

• Exposure to varying weather conditions and construction hazards

Equal Opportunity Employer:

Empire Roofing Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment