Service Coordinator - Urgent Response

Strides Toronto; Toronto; Hybrid; CAD 47,000 - 54,000; Full time

Benefits offered by this job

Hybrid work flexibility

Generous paid time off

Access to employee perks and discounts

Job summary

Strides Toronto is seeking a Service Coordinator, Urgent Response Services to provide service navigation, planning and support for families with infants, children, and youth with mental health and developmental needs.

The role focuses on high-risk cases, coordinating with community resources, and applying evidence-based tools to support families and reduce crisis situations. Hybrid work is available.

Qualifications

• Bachelor’s Degree in Social Sciences, Health Sciences, CYW or Social Work.
• At least 1 year of related experience with children and youth with developmental disabilities and their families.
• Extensive knowledge of mental health disorders and developmental disabilities.
• Knowledge of community resources supporting the social determinants of children, youth and families.
• Ability to coordinate cross-sectoral teams when needed.
• Experience with Anti‑Oppressive and Anti‑Racist frameworks and Bio‑Psycho‑Social model.
• Cultural sensitivity and openness to consulting with relevant cultural supports.

Responsibilities

• Connect with families and develop a working plan for high-risk cases.
• Initiate contact with needed services and support during crises per the service plan.
• Reach out to community resources and refer as needed.
• Ensure accurate documentation in client information systems per guidelines.
• Support families with ABA and CBT-based tools to manage risk behaviours.

Job description

Position Type: Full-time contract, until March 12, 2027

Hours of Work per week: 35 hours

Salary range: $33.81 to $39.37 per hour

Benefits: We offer generous group employee benefits which includes:

• Generous paid time off (Vacation, Sick days)
• Hybrid work flexibility
• Access to employee perks and discounts

Union Position - This position is represented by OPSEU local 567.

ABOUT US

Strides Toronto Support Services (“Strides Toronto”) Strides Toronto is a multi-service agency supporting infants, children, youth and young adults from birth to age 29, and their families, primarily across east Toronto. We offer community-based, residential and treatment programs—including mental health counselling, autism services, early intervention, day treatment, education, outreach and community support—using a client-centered, evidence-informed approach. Since 2015, Strides Toronto has served as Toronto’s Lead Agency for Infant, Child and Youth Mental Health, partnering with 21 core service providers to provide system leadership, citywide planning, coordinated service delivery and program alignment. Strides Toronto also leads initiatives with broader reach, including Help Ahead and the HOPE Strategy across Toronto and One Stop Talk/Parlons Maintenant and the Provincial Youth Outreach Worker Program across Ontario.

ABOUT THE ROLE

This is an existing vacancy for a full-time contract Service Coordinator, Urgent Response Services which provides service navigation, planning and support to families with infants, children and youth with mental health concerns, autism and developmental disabilities from birth to 18 years, who are experiencing complex emotional, psychological and behavioural concerns and crisis to enable timely connections to needed services.

WHAT YOU WILL DO

• Connect and collaborate with child/ youth and family who are experiencing high risk emotional, psychological and behavioural concerns and develop a working plan to support their complex needs.
• Initiate contact to needed services for child/ youth and family according to the service plan, provide support to child/ youth and family experiencing crisis using approaches that best meet the clients’ needs.
• Reach out to services and connect with potential community resource providers about their services, referral processes, eligibility criteria, wait lists, and other details to be informed for making future referrals
• Ensure accurate and timely documentation in client information system(s) in accordance with Ministry guidelines, organizational, and accreditation standards.
• Support families with evidence‑based tools, including the principles of Applied Behaviour Analysis (ABA) and Cognitive Behavior Therapy to support the children, youth and parents in managing and reducing at risk behaviours.

THE ‘MUST HAVES’

The following education, professional memberships and knowledge are a requirement for this role:

• Bachelor’s Degree in Social Sciences, Health Sciences, CYW or Social Work.
• At least 1 year of related experience working with children and youth with developmental disabilities and their families, with a focus on community engagement.
• Extensive knowledge of mental health disorders diagnoses and developmental disabilities.
• Extensive knowledge of other community resources that support the social determinants of children, youth and families.
• Ability, ease and comfort in engaging and coordinating cross sectoral teams when necessary.
• Demonstrated experience working from Anti‑Oppressive and Anti‑Racist Framework and Bio‑Psycho‑Social Model.
• Cultural sensitivity and an openness to consulting with and bringing in relevant cultural supports as/ when needed.
• Knowledge of specialized resources i.e., Transitional Age Resources, etc.

THE ‘NICE TO HAVES’

While not required, preference will be given to candidates with the following:

• Functional computer and client information system knowledge.
• Fluency in another language(s), including sign language.

BEFORE STARTING WITH US

As our work puts us in direct contact with youth and vulnerable persons in our community, with health and safety as a priority, the successful candidate must complete or obtain the following before commencement of their employment:

• A Vulnerable Sector police check
• A positive police check does not automatically disqualify an applicant for a position with Strides Toronto. The Police Check will be reviewed and evaluated for the purpose of making a decision on suitability for employment in relation to the specific duties and responsibilities of the position being filled.

WHY JOIN OUR TEAM?

• We provide a hybrid work model.
• We provide opportunities for growth and professional development.
• We are committed to providing an equitable and inclusive environment where our diverse team members and clients can thrive.
• We have a collaborative and supportive Senior Management Team.
• We set high standards for performance, client outcomes, and implement best practices, which are demonstrated through our accreditation with the Canadian Centre for Accreditation.

Strides Toronto is an equal opportunity employer. We benefit from diversity of lived experiences in the workplace and