Service Coordinator Supervisor – Scheduling / Superviseur de la coordination des services –prog[...]

Siemens Mobility; Old Toronto; On-site; CAD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company dedicated to transforming the future of work. In this dynamic role, you will supervise a team of Service Coordinators, ensuring efficient scheduling and exceptional customer satisfaction. You'll have the opportunity to mentor and train staff while engaging in innovative projects that tackle real-world challenges. This position offers a flexible work environment and a chance to make a positive impact on the community. If you thrive in a fast-paced setting and are passionate about delivering quality service, this role is perfect for you.

Benefits

Flexible work environment

Mentorship programs

Profit sharing

Diversity and inclusivity focus

Employee perks and discounts

Rewarding vacation entitlement

Qualifications

• Strong verbal and written communication skills are essential.
• Must be organized and able to prioritize tasks effectively.

Responsibilities

• Supervise and mentor a team of Service Coordinators.
• Ensure timely scheduling of technicians for services and maintenance.
• Act as the point of escalation for customer scheduling concerns.

Skills

Communication Skills

Organizational Skills

Problem-Solving Skills

Team Collaboration

Time Management

Empathy

Education

Bachelor's Degree

Tools

SAP Systems

Job description

Change the future with us.

We are looking for dedicated and talented people who tackle ever-changing challenges, customer needs, and questions from colleagues with clever concepts and creativity. We embrace change and work with curious minds re-inventing the future of work. Join us and let us focus together on what’s truly important: making lives better with new ideas and the latest technology around the world.

What will you do?

• Supervise, train, and mentor a team of Service Coordinators; set targets, monitor performance, conduct employee review meetings, and schedule formal training.
• HR related actions such as vacation approval/scheduling.
• Understand customer needs (internal/external) in order to dispatch technicians to on-call services (T&M) and planned maintenance visits.
• Schedule T&M calls and planned maintenance visits as required, provide back up to the team.
• Manage Service Coordinators to ensure accurate and timely scheduling of T&M calls and planned maintenance.
• Liase with Dispatch and Billing Service Supervisor to align with goals and needs of the department (staffing, quality etc.).
• Guarantee customer satisfaction.
• Act as the point of escalation for customers with concerns over scheduling.
• Coordinate with Operations Managers to align availability and scheduling of staff technicians and specialists – facilitate Area Scheduling meetings (bi-weekly).
• Review and improve process documentation, ensure distributed to the team.
• Participate in the development and roll out of new programs and procedures.
• Must understand and be able to carry out full end to end function of a service coordinator.
• Travel between Areas may be required.

What will you need to succeed?

• Understand the client’s needs and balance with business requirements.
• Strong verbal and written communication skills.
• Be organized: know how to prioritize tasks and complete them on time.
• Ease of working in a fast-paced environment that constantly changes.
• Concern for quality: follow established standards and improve when possible.
• Ability to work independently, with minimal supervision.
• Motivated and efficient under pressure; good problem-solving / decision making skills.
• Sense of empathy; Team spirit; Collaboration skills.
• Highly Preferred: Bilingual (English/French) verbal and written communication skills – this role requires interaction with English-speaking customers and suppliers across Canada and/or internationally.

Nice to have:

• Field service dispatch experience.
• Billing experience.
• SAP systems Knowledge.
• Basic accounting / business accounting knowledge.
• Works for Service system knowledge.
• Previous Supervisory experience involving a remote team.

Why you’ll love working for Siemens!

• Freedom and a healthy work-life balance– Embrace our flexible work environment with flex hours, telecommuting and digital workspaces.
• Solve the world’s most significant problems – Be part of exciting and innovative projects.
• Engaging, challenging, and fast evolving, cutting edge technological environment.
• Opportunities to advance your career and mentorship programs on a local and global scale.
• Competitive total rewards package.
• Profit sharing available.
• Rewarding vacation entitlement with the opportunity to buy and sell your vacation depending on your lifestyle.
• Contribute to our social responsibility initiatives focused on access to education, access to technology and sustaining communities and make a positive impact on the community.
• Participate in our celebrations, social events and offsite business events.
• Opportunities to contribute your innovative ideas and get paid for them!
• Employee perks and discounts.
• Diversity and inclusivity focused.

Siemens is proud to be an eight-time award winner of Canada’s Top 100 Employers, Canada’s Greenest Employers 2022, Canada’s Top Employers for Young People 2024 and Greater Toronto's Top Employers 2022.

About us.

We share our ideas and champion the people behind them.

Siemens Canada is a technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to cleaner and more comfortable transportation as well as advanced healthcare, the company creates technology with purpose, adding real value for customers since 1912. By combining the real and the digital worlds, Siemens empowers its customers to transform their industries and markets, to transform the everyday for billions of people. Siemens also owns a majority stake in the publicly listed company Siemens Healthineers, a globally leading medical technology provider shaping the future of healthcare. In addition, Siemens holds a minority stake in Siemens Energy, a global leader in the transmission and generation of electrical power. As of September 30, 2023, the company has approximately 4,200 employees from coast-to-coast and 33 office and production facilities across Canada. Siemens Canada has a revenue of ~ CAD $2Billion.

To learn more about Siemens Canada, visit our website at www.siemens.ca.

While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted.

Siemens is committed to creating a diverse environment and is proud to be an equal opportunity employer. Upon request, Siemens Canada will provide reasonable accommodation for disabilities to support participation of candidates in all aspects of the recruitment process. All qualified applicants will receive consideration for employment.

Siemens s’engage à créer un environnement diversifié et est fière d’être un employeur souscrivant au principe de l’égalité d’accès à l’emploi. Sur demande, Siemens Canada prendra des mesures d’accommodement raisonnables pour les personnes handicapées, dans le but de soutenir la participation des candidats dans tous les aspects du processus de recrutement. Tous les candidats qualifiés seront pris en considération pour ce poste.