Service Coordinator (One Weekend Shift Required)

Circle of Care, Sinai Health; Toronto; Hybrid; CAD 40,000 - 55,000; Full time

Job summary

A community health organization in Toronto seeks a Service Coordinator to support clients with complex health needs. This role involves coordinating client services, problem-solving efficiently, and ensuring seamless communication among teams. Candidates should have experience in health care service coordination and strong organizational skills. This position offers hybrid flexibility and aims to make a positive impact on lives.

Qualifications

• At least one year of experience in community health care service coordination.
• Extensive knowledge of community resources and supports.
• Ability to work independently on routine tasks.

Responsibilities

• Coordinate and schedule client service plans within assigned geographic areas.
• Build trust and rapport with staff, clients, and families.
• Complete relevant paperwork accurately and timely.

Skills

Communication

Organizational skills

Time management

Problem-solving

Education

Post-secondary education in a health-related field

Tools

Microsoft Office

Job description

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Manager, Talent Acquisition and Retention at Circle of Care

Job Description

Are you a driven, organized person seeking a rewarding career helping people with complex health needs live independently? Join our dedicated team of staff and volunteers who bring their passion to work to support over 10,000 clients and families.

As a Service Coordinator, you will ensure our clients receive timely, seamless care. Your communication skills will be vital in coordinating services with clients, Intake Specialists, and the Customer Service team. Work in a dynamic environment where multitasking and problem-solving are key. Demonstrate enthusiasm and empathy, especially in sensitive conversations, and manage relationships effectively. This role offers the flexibility to work from home and the satisfaction of making a positive impact on people's lives.

Salary: Commensurate with experience

Hours of Work: 34 hours/week. Hybrid role with shifts on Tuesday to Saturday, including mornings and evenings.

Reports to: Supervisor, Client Services

Responsibilities

Coordination and Scheduling

• Coordinate and schedule client service plans within assigned geographic areas.
• Review and optimize PSW schedules to improve efficiency.
• Collaborate with team members to ensure excellent service and manage expectations.
• Develop and update service delivery schedules based on client needs.
• Maintain documentation to support service provision.

Customer Service

• Build trust and rapport with staff, clients, and families to meet their needs and resolve concerns.
• Provide accurate information courteously and professionally.
• Troubleshoot issues, handle difficult situations, and escalate when necessary.
• Respond promptly to inquiries via phone, email, or written communication.

Information Management and Reporting

• Complete relevant paperwork accurately and timely.
• Document information in electronic records following policies and legislation.
• Keep client and stakeholder information current and properly documented.
• Notify stakeholders as required and respond to communication modes appropriately.

Relationship Management

• Participate actively in the Client Services Team, supporting colleagues and achieving departmental goals.
• Collaborate with external partners such as LHIN, government agencies, and suppliers.
• Provide excellent customer support internally and externally.
• Model organizational values through personal behavior.

Qualifications

• Post-secondary education in a health-related field preferred.
• At least one year of experience in community health care service coordination.
• Additional language skills are advantageous.
• Extensive knowledge of community resources and supports.
• Excellent communication, organizational, and time management skills.
• Ability to work efficiently in a high-paced, stressful environment.
• Good judgment in assessing difficult situations.
• Ability to work independently on routine tasks.
• Knowledge of office practices, procedures, standards, and medical terminology is preferred.
• Proficiency in Microsoft Office is preferred.

Additional Details

Seniority level: Entry level

Employment type: Full-time

Job function: Administrative and Customer Service

Industries: Non-profit Organizations and Healthcare

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