Service Coordinator (Internal Posting)

FIREFLY; Northwestern Ontario, Red Lake, Dryden; On-site; CAD 52,000 - 76,000; Full time

Benefits offered by this job

HOOPP pension

Vacation 4%

Paid sick leave

Wellness & Cultural Days

Professional development

Team-oriented culture

Job summary

FIREFLY, a multi-service non-profit serving children, youth and families in Northwestern Ontario, is seeking a full-time Service Coordinator for the Coordinated Service Planning (CSP) team in Kenora, Dryden or Red Lake. You will lead inter-agency teams to develop integrated Coordinated Service Plans and connect families with local, regional, and provincial supports.

Reporting to the Clinical Manager, you will engage children and families, facilitate multi-disciplinary meetings, monitor progress

Qualifications

• Undergraduate degree in Human Services or equivalent combination of education and experience.
• Minimum 3 years' experience working directly with children, youth, and families with multiple and/or complex special needs.
• Demonstrated experience coordinating services across multiple systems and sectors.
• Recent experience working as part of a multi-disciplinary team, ideally across agencies.
• Experience writing integrated SMART goals involving multiple service providers.

Responsibilities

• Lead inter-agency, multi-disciplinary care teams to develop integrated Coordinated Service Plans.
• Engage children, youth, and families to identify vision, strengths, and goals.
• Facilitate multi-disciplinary team meetings and collaborative planning processes.
• Connect families with appropriate local, regional, and provincial services.
• Monitor progress and adjust service intensity based on changing needs.

Skills

Leadership

Facilitation

Communication

Collaboration

Organization

Project management

Time management

Education

Undergraduate degree in Human Services

Tools

EMHware

Word processing

Job description

Are you passionate about supporting young children and families in Kenora?

FIREFLY is seeking a full time Service Coordinator to join our Coordinated Service Planning (CSP) team in either Kenora, Dryden or Red Lake.

About FIREFLY

FIREFLY is a multi-service, non-profit organization committed to strengthening the health and well-being of children, youth, and families. We provide community-based, mental health, and developmental services across Northwestern Ontario in partnership with families, schools, child care centres, and community organizations.

About the Role

Coordinated Service Planning is designed to provide children and youth with multiple and/or complex special needs, and their families, with a seamless, family-centred service experience. As a Service Coordinator, you will lead inter-agency, multi-disciplinary care teams to develop and implement a single, integrated Coordinated Service Plan that reflects the child and family's strengths, vision, and goals. You will play a central role in ensuring services are connected, collaborative, and responsive as children grow and their needs evolve.

Reporting to the Clinical Manager, you will:

• Engage children, youth, and families to identify their vision, strengths, and goals.
• Develop individualized, strength-based Coordinated Service Plans.
• Facilitate inter-agency, multi-disciplinary team meetings.
• Lead collaborative planning processes to ensure seamless service delivery.
• Connect families with appropriate local, regional, and provincial services.
• Monitor progress and adjust service intensity based on changing needs.
• Apply standardized screening tools.
• Support conflict resolution and guide teams through competing priorities.
• Initiate and facilitate complex special needs process when needs exceed locally available resources.
• Contribute to community development by participating in and leading community networks supporting children with special needs.
• Maintain a high standard of professional conduct and quality of care.

This role requires strong leadership, maturity, and exceptional interpersonal skills in an evolving and dynamic service delivery system.

What We're Looking For

Education & Experience

• Undergraduate Degree in Human Services or equivalent combination of education and experience
• Minimum 3 years' experience working directly with children, youth, and families with multiple and/or complex special needs
• Demonstrated experience coordinating services across multiple systems and sectors
• Recent experience working as part of a multi‑disciplinary team, ideally across agencies
• Experience supporting families in the Kenora and Rainy River Districts
• Experience writing integrated SMART goals involving multiple service providers
• Demonstrated commitment to high-quality, family-centred care
• Experience working with children and families/caregivers from diverse cultural backgrounds

Skills & Competencies

We're looking for someone who demonstrates:

Assessment & Planning

• Strength-based, solution-focused, holistic assessment skills
• Strong service planning and coordination skills
• Ability to tailor service levels to child and family needs

Leadership & Facilitation

• Strong leadership skills
• Excellent team and meeting facilitation skills
• Ability to guide teams toward consensus
• Conflict resolution and negotiation skills

Communication

• Advanced written and verbal communication skills
• Ability to build strong, trusting relationships with families and service providers

Collaboration & Systems Knowledge

• Extensive knowledge of broader social service system for children and families
• Knowledge of local, regional, and provincial resources
• Ability to navigate evolving systems of care

Organization & Technical Skills

• Strong organizational and time management skills
• Ability to manage competing priorities with minimal supervisionProject management skills, including workflow and small project planning
• Proficiency in word processing and electronic client databases, experience in EMHware would be beneficial

Professional Practice

• Commitment to continuous improvement
• Cultural awareness and respect for diverse beliefs and traditions
• High standards of professionalism and ethical conduct
• Ability to manage competing priorities while maintaining high-quality work
• Demonstrated professionalism, emotional intelligence, and alignment with FIREFLY's values.

Conditions of Employment:

• Clear Criminal Record Check (required upon hire)
• Travel within the service region is required
• Ability to manage a reasonable workload with effective prioritization and follow-up while meeting quality standards
• Some evening and weekend work required based on service demands
• Ability to work both independently and collaboratively
• Commitment to role modeling FIREFLY vision and values
• Commitment to promoting and adhering to FIREFLY's health and safety policies

Why Join FIREFLY?

At FIREFLY, we believe in building brighter futures for children and families through collaboration, inclusion, and community connection. We offer a supportive team environment and opportunities for professional growth.

Benefits include:

• Opportunity to join the Healthcare of Ontario Pension Plan (HOOPP)
• Vacation entitlement starting at 4%, plus paid time off between Christmas and New Year's
• Paid sick leave earned monthly at a rate of 1 day per month
• Additional paid time off including Wellness Days, and Community Service & Cultural Days.
• Professional development opportunities and access to training resources.
• Supportive workplace culture focused on teamwork and well-being.

FIREFLY does not use artificial intelligence to screen, assess, or select applicants.