Service Coordinator/Dispatcher

About Staffing Ltd.; Calgary; On-site; Full time

Job summary

A leading recruitment agency is seeking a Service Coordinator/Dispatcher for their busy Calgary office. In a temp-to-permanent engagement, candidates require strong communication skills, the ability to multitask, and a customer service focus. Ideal for quick learners looking to join a dynamic team.

Qualifications

• A minimum of 2 years’ experience in administrative positions with a focus on customer service.
• Previous experience in a dispatching position is considered a strong asset.

Responsibilities

• Answering phone calls, emails, and general inquiries.
• Creating detailed work orders with accurate descriptions of the service required.
• Communicating with technicians and subcontractors.

Skills

Excellent interpersonal skills

Strong written and verbal communication

De-escalation and problem solving abilities

Ability to work in fast-paced environments

Tech savvy and proficient in various platforms

Ability to prioritize and juggle numerous tasks

Team player with the ability to work autonomously

Job description

Connecting you to Administration jobs in Calgary!

ABOUT STAFFING recruiters are Alberta’s experts in connecting candidates withAdministrationjobs. We focus on temporary, direct hire and temporary-to-direct hire placements in the corporate, industrial, management, and technical fields. We specialize in providing solutions for organizations that urgently need positions filled or that require confidentiality, which means you receive exclusive access to opportunities often unavailable anywhere else.

About Staffing’s recruitment specialists believe in a human-to-human approach to hiring. We read your resume, conduct person-to-person interviews, and make our matches to jobs based on what will benefit both the employee and the employer. As Master’s at Matching Culture, we can connect you with an extensive network of reputable employers. We evaluate each employer’s expectations, opportunities, and qualification and skill requirements, as well as their corporate culture. We use this information to do our best to place you in a position that aligns with your goals, motivations, personality, and values.

Job ID: 41893

Job Type: Temp To Direct Hire

Category: Administration

Our fantastic client is looking to bring on aService Coordinator/Dispatcherto support their busy Calgary office on a temporary to permanent basis.

The ideal candidate will have excellent communication skills, along with the ability to multitask and handle data entry on various platforms. This is a fast-paced, customer service heavy role that requires exceptional attention to detail, organizational skills, and the ability to troubleshoot and think on their feet.

Someone who is a quick learner, team player and possesses a positive and friendly attitude will be a great fit for this dynamic and amicable team.

Duties and Responsibilities:

The key job functions are:

• Answering phone calls, emails, and general inquiries
• Responding to service requests through G-Suite
• Creating detailed work orders with an accurate description of the service required
• Diagnosing and fixing simple service requests over the phone
• Using GPS software to determine a technician’s location for efficiency in dispatching calls
• Updating customer files with new or revised information
• Communicating with technicians and subcontractors
• Reviewing technicians work orders for compliance with appropriate paperwork
• Comply with all applicable OHS, ESA, and other provincial regulatory laws, as well as company safety policies
• Other duties as assigned by the Installation/Service Supervisor or Senior Leadership team

Experience:

• A minimum of 2 years’ experience in administrative positions with a focus on customer service is required
• Previous experience in a dispatching position is considered a strong asset

Skills:

• Excellent interpersonal skills
• Strong written and verbal communication
• De-escalation and problem solving abilities
• Ability to work in fast-paced environments
• Quick thinking and ability to pivot with changing needs
• Tech savvy and proficient in various platforms
• Ability to prioritize and juggle numerous tasks at a time
• Team player with the ability to work autonomously

Base Salary: $19 – 20 per hour

• Salary is based on experience
• Salary will change when moved from a temporary to permanent capacity

Work Hours:

• 40 hours per week
• 8:00am – 4:30pm
• Monday to Friday

Remote Work:

• This position is not remote. You are required to be on site.

Additional Notes:

• This opportunity does not include relocation. It will be the responsibility of the candidate should relocation be required.
• All applicants must be authorized to work in Canada to be considered for employment.

The About Staffing Team would like to thank everyone who applies and will contact those potential candidates who are suitable for the position based on the employer’s needs.

Equity. Diversity. Inclusion.At About Staffing EDI has always been a business priority and is continually upheld in our business practices. We accept applications from everyone, and pride ourselves on being an equal opportunity employer.

We are inclusive, we listen and treat others with respect and sincerity, no matter the visible or invisible differences. We are committed to fostering an environment where everyoneisheard and valued.You Be You—we insist.

More on About Staffing

Since 1996, About Staffing has been connecting exceptional candidates with Canada’s greatest employers from all industries and sectors. We take pride in making meaningful workplace connections and invite you to join the About Staffing community of professionals.

Frequently Asked Questions

What happens after I apply?

Our Recruitment Team will be notified once you have submitted your resume. They will review your resume against our current job postings. If you meet the employer’s requirements, a recruiter may be in touch to begin the recruitment process.

If you don’t hear from us, do not be alarmed. A recruiter will keep your resume on file for future opportunities. If and when a position vacancy becomes available and you meet the requirements, a recruiter will reach out to begin the recruitment process.

Please note we are only contacting applicants who meet the employer’s needs of the positions we are actively working on. We are constantly posting administrative jobs so check back with us regularly.

Please reference Job ID:41893 in your application.