Service Coordinator - Customer Care Service Team

MARANT Construction Limited; Toronto; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading construction management company in Toronto seeks a Service Coordinator to support daily operations. This role involves coordinating trades, managing schedules, and handling client service requests. The ideal candidate should have strong organizational and communication skills, preferably with experience in construction or facilities management. This position offers a collaborative work environment with opportunities for improvement in service delivery.

Qualifications

• Experience in a coordination or administrative support role, preferably in construction.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Receive and organize incoming service requests from clients.
• Communicate service details and scheduling with clients.
• Maintain detailed records of service requests and correspondence.

Skills

Organizational skills

Communication skills

Detail-oriented

Team player

Tools

Microsoft Office Suite

CMiC

Job description

MARANT Construction Limited

We are a general contractor and construction management company. We have been successfully in business for more than 25 years. We specialize in corporate commercial interiors and proud to be of service to our many clients, big and small, across industries and regions. We are equally proud of all the members of our team who work hard day in and day out to make sure that we exceed the expectations of those we serve.

The Service Coordinator supports the day-to-day operations of the service department, working closely with the Service Manager to ensure seamless delivery of warranty work, minor construction requests, and ongoing service for existing clients. This role is essential in coordinating trades, managing schedules, and maintaining accurate documentation while delivering a high standard of client support.

Key Responsibilities

• Receive, track, and organize incoming service requests from clients.
• Communicate with clients to confirm service details, scheduling, and follow-ups.
• Assist in preparing work shifts, quotes, and service reports in coordination with the Service Manager.
• Schedule subcontractors, trades, and vendors for service work and follow up to ensure completion.
• Maintain detailed and organized records of service requests, site visits, materials, and correspondence.
• Update internal project tracking systems and communicate status updates to relevant team members.
• Coordinate with accounting for invoicing and billing related to service work.
• Ensure all documentation (photos, notes, shifts, etc.) is complete and filed accurately for each service call.
• Support the Service Manager in fielding urgent service issues and client escalations as needed.
• Proactively identify ways to improve service response time and administrative efficiency.

Qualifications

• Experience in a coordination or administrative support role, preferably in construction, property management, or facilities services.
• Strong organizational skills with a high attention to detail.
• Excellent written and verbal communication skills, with a professional and customer-focused approach.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficient in Microsoft Office Suite and comfortable learning construction/project management software.
• Team-oriented, reliable, and able to work independently with minimal supervision.

Preferred

• Familiarity with service-related work in commercial or interior construction.
• Experience using project management tools such as CMiC or similar platforms.
• Understanding of basic construction terminology and workflow.

All employment services provided by MARANT Construction Limited shall follow the principles of dignity, diversity, inclusion, independence, accessibility, and equitable opportunity.