Service Coordinator/Customer Care Administrator

About Staffing Ltd.; Calgary; On-site; CAD 55,000; Full time

Job summary

A recruitment company seeks a Service Coordinator/Customer Care Administrator for a leading home builder in Calgary. This role involves coordinating communication between departments, exceptional customer service, and administrative tasks to enhance both construction and customer care processes. Ideal candidates will have strong communication skills, exceptional organizational abilities, and a passion for maintaining high standards in a fast-paced environment.

Benefits

Employer covered extended health benefits

Health spending account

3-weeks vacation

Continuing education allowance

Summer hours

Group RRSP matching

Qualifications

• Proficient in MS Office and BuildPro preferred.
• 3+ years of experience in Service Coordination or Customer Administration required.
• Strong communication skills and excellent attention to detail.

Responsibilities

• Coordinate homeowner walk-throughs and customer inquiries.
• Maintain documentation, updating work orders on BuildPro.
• Ensure customer satisfaction and timely responses.

Skills

Communication

Organizational

Multitasking

Attention to Detail

Tools

MS Office

BuildPro

Job description

Service Coordinator/Customer Care Administrator

Connecting you to Administration jobs in Calgary, Alberta!

About Staffingis an Alberta-based recruitment company that connects jobseekers to employers across Canada. Established in 1996, About Staffing is a BBB Accredited Business and a proud member of the Calgary Chamber of Commerce.

We have partnered with local Home Builderto support them in the recruitment process to find their newest hire: Service Coordinator/Customer Care Administrator.

Job ID: 42464

Job Type: Direct Hire

Category: Administration

Our client is looking to bring on a Construction & Customer Care Administrator, which is a crucial role in ensuring the smooth communication and coordination between departments, enhancing both Construction and Customer Care processes.

Required is excellent communication and organizational skills with proven experience providing positive and professional support and service on a consistent basis. This person will be adaptable with the ability to multitask communications and the required administrative tasks with unwavering attention to detail and follow through. They must be tech savvy and comfortable working in multiple databases,being a natural at troubleshooting, but also confident to ask questions when needed.

Along with technical and administrative abilities, the ideal candidate will be passionate about their role, and their piece in the big picture of upholding the culture and reputation of this industry leading business.

Duties and Responsibilities:

The key job functions are:

• Coordinate homeowner walk-throughs, appointments, and Alberta New Home Warranty (ANHW) resolutions.
• Address inquiries, warranty requests, and follow up with homeowners and teams.
• Schedule possession walk-throughs and ANHW meetings.
• Maintain documentation, filing, and records.
• Monitor and submit purchase orders; update work orders on BuildPro.
• Provide support to the Construction Coordinator as needed.
• Send reminders and communications to homeowners.
• Ensure timely responses and high customer satisfaction.
• Stay updated on industry codes and regulations.
• Perform other related tasks as needed.

Qualifications:

• Proficient in MS Office
• Experience in BuildPro considered an asset

Experience:

• 3+ years experience in a Service Coordination and/or Customer Administration role is required
• Experience in the construction industry is considered a strong asset

Skills:

• Strong communication skills (written and verbal)
• Excellent attention to detail and accuracy
• Self-directed and autonomous
• Ability to multitask and juggle competing tasks with ease
• Exceptional organization skills
• Ability to work in fast-paced environments

Base Salary:$55,000 per year

• Employer covered extended health benefits
• Health spending account
• 3-weeks vacation (additional paid time off at Christmas/New Years)
• Continuing education allowance/training opportunities
• Summer hours
• Group RRSP matching

Work Hours:

• 40 hours per week
• Monday to Friday

Remote Work:

• This position is not remote and required to be on-site.

Additional Notes:

• This opportunity does not include relocation. It will be the responsibility of the candidate should relocation be required.
• All applicants must be authorized to work in Canada to be considered for employment.

Equity. Diversity. Inclusion.At About Staffing EDI has always been a business priority and is continually upheld in our business practices. The About Staffing team would like to thank everyone who applies and will contact those potential candidates who are suitable for the position based on the employer’s needs.

About Staffingrecruiters are Alberta’s experts in connecting candidates with administrationjobs.We focus on temporary, direct hire (permanent) and temporary-to-direct hire placements in the corporate, industrial, management and technical fields.

About Staffing’s recruitment specialists believe in a human-to-human approach in hiring. We read your resume, conduct person-to-person interviews and make our matches to administration jobs.

Frequently Asked Questions

What happens after I apply?

Our Recruitment Team will be notified once you have submitted your resume. They will review your resume against our current job postings. If you meet the employer’s requirements, a recruiter may be in touch to begin the recruitment process.

Please note we are only contacting applicants who meet the employer’s needs of the positions we are actively working on. We are constantly posting administration jobs so check back with us regularly.

Please reference Job ID: 42464in your application.