Service Coordinator, Carol Anne's Place

YWCA Hamilton; Hamilton; On-site; CAD 45,000 - 60,000; Full time

Job summary

YWCA Hamilton seeks a dedicated individual for the CAP Coordinator role to support homeless women through crisis intervention and advocacy. This position requires a strong commitment to feminist, anti-racist principles and the ability to work in emotionally charged environments. The ideal candidate will have a background in social work and experience with marginalized communities.

Benefits

On-the-job training

Professional development opportunities

Qualifications

• Experience working with marginalized women.
• Proven experience in crisis management and de-escalation techniques.

Responsibilities

• Provides crisis intervention and counseling support.
• Works with women to identify & support their personal goals.
• Advocates on behalf of women.

Skills

Crisis Management

Communication

Advocacy

Education

Post-secondary education in Social Work

Job description

Founded in 1889, YWCA Hamilton is known as one of Hamilton’s original social innovators and works from a feminist, anti-racist, and anti-oppressive framework. We are dedicated to strengthening women’s and girl’s voices, broadening their choices, building dynamic leadership and providing essential services that promote safe, inclusive and equitable communities.

YWork for us?

At YWCA Hamilton , we are intentional about fostering a workplace culture that values positive physical and emotional well-being through our values of Intersectional Feminism, People Centred, Belonging, Responsibility, and Partnerships. We invest in our employees so that we can bring our values into the communities in which we live. We offer our employees :

• On-the-job training and professional development opportunities
• Opportunities to get involved in our community

If you’re passionate about making a positive impact in the lives of women, children, and families every day, we would love for you to join our team!

Position Description

Job Code : R1-MCP-2025

Department : Housing and Gender Based Violence Support Services

Reports to : Program Supervisor

Location : Hamilton, ON

Hours of Work : 15-37.5 hours / week

Start Date : TBD

Posting Date : Ongoing Posting

Provides support to homeless women accessing Carole Anne's Place, an Out of the Cold program designed to provide a safe, warm, supportive space for women when the shelter beds and overflow beds in the city are full. Using an integrated feminist anti-racist / anti-oppressive and trauma informed perspective, the CAP Coordinator will assess the needs of women and offer supports that include crisis intervention, supportive counseling, referrals, advocacy, brief goal planning, and programming; while ensuring adherence to the YWCA's vision, mission and values.

• Works with women to identify & support their personal goals and objectives;
• Liaises with community partners including Emergency Services, Housing Providers, Housing First Programs, hospitals;
• Conducts initial assessments for the woman accessing services;
• Provides crisis intervention and counseling support;
• Works with Supervisor to provide a range of social work supports including goal setting, developing safety plans related to violence, addictions and / or mental health, crisis intervention, counselling support and advocacy;
• Offers referrals and assists clients in navigating services and housing in the community;
• Advocates on behalf of women;
• Data collection of outputs, outcomes and attendance and record keeping;
• Maintains a high level of confidentiality when working with sensitive and personal client information;
• Prepares program and cleans areas used for the program;
• Cleans biohazardous fluids as required;
• Performs general housekeeping duties including but not limited to completing laundry;
• Works safely, reports all workplace hazards and follows all YWCA Hamilton Health and Safety policies and procedures,
• Familiar with, and adheres to the Occupational Health & Safety Act, (OHSA) Workplace Safety Insurance Board Act (WSIB), Human Rights and Employment Standards Act (ESA);
• Participates in annual Health & Safety training provided by the YWCA;
• Attends and participates in staff / team meetings;
• Ensures compliance with YWCA Hamilton policies and procedures;
• Supports the YWCA Hamilton mission, vision and values;
• Performs other duties as required.

WORKING CONDITIONS :

• Regularly works in emotional charged situations requiring resolution, which can be hostile or violent at times;
• Availability to work weekdays and weekends.

Qualifications

• Must have post-secondary education in Social Work / Social Services or related field or equivalent;
• Ability to bring a feminist, anti-racist / anti-oppressive perspective to work;
• Bilingual English / French or other languages an asset;
• Committed to advocating for and empowering women;
• Experience working with marginalized women;
• Proven experience in crisis management and de-escalation techniques;
• Knowledge of social housing and shelter system in Hamilton;
• Experience working in a diverse community or setting;
• Excellent verbal and written communication skills;
• Good knowledge of community resources;
• Ability to work from a trauma informed practice;
• Ability to work a schedule which includes days, early mornings, afternoons, evenings and weekends based on program needs; able to cover weekend shifts in the event of no coverage;
• Must provide a current Vulnerable sector police check or willingness to obtain at own cost;
• Must have current Standard First Aid and CPR certificate or willingness to obtain at own cost.

As part of YWCA Hamilton’s commitment to Access and Equity, we strive to represent the diverse communities that we serve. Individuals who are women, First Nations, Métis, immigrant, refugee, LGBTQ2S+; individuals with disabilities; and individuals from racialized communities or other marginalized communities are encouraged to apply.

Accommodations are available throughout the recruitment process. Please inform us of any accommodation requests.

Please Note : Personal information collected during the recruitment process will only be used for employment opportunities only in accordance with the Freedom of Information and Privacy Act. Only applications from individuals eligible to work in Canada will be considered.

Thank you for your interest in YWCA Hamilton. Only those selected for further consideration will be contacted.

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