Service Coordinator - Calgary

Manitoulin Group of Companies; Calgary; On-site; CAD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking dedicated individuals for service operations roles that emphasize teamwork and customer satisfaction. With two shifts available, this position offers a chance to engage in diverse tasks including documenting repairs, maintaining workflows, and collaborating with parts departments. The company prides itself on competitive wages and a comprehensive benefits program, fostering an environment for growth and advancement. If you have a passion for service operations and a knack for problem-solving, this opportunity could be your next step in a rewarding career.

Benefits

Competitive Wages

Comprehensive Benefits Program

Profit Sharing Opportunities

Tuition Reimbursement

Opportunities for Growth and Advancement

Qualifications

• Minimum 5 years in service operations with strong technical and mechanical skills.
• Excellent communication and decision-making abilities are essential.

Responsibilities

• Document repairs and prioritize work from multiple sources.
• Maintain workflow and prepare work orders for technicians.

Skills

Service Operations

Organizational Skills

Communication Skills

Problem Solving Skills

Cost Analysis

Tools

AS400

Enrich

Job description

Company Description

Manitoulin Transport has the most extensive transportation network in North America, making it easy to provide dependable on-time delivery and faster transit times. Sustained by its 60 years of experience, Manitoulin developed transportation knowledge that is relied on and trusted by clients in various industries.

Job Description

We have 2 positions available. Wage based on experience and shift premiums will be applied:

1. 1 on our Afternoon shift 4X10 Mon-Thurs 14:30-1:00
2. 1 on our Weekend Dayshift 3X12 Fri-Sun 6:00-18:30

Essential Duties & Responsibilities:

• Document repairs provided from multiple sources (EDVIR, walk-ups/ triage, email, technician findings, operations, maintenance software) and prioritize work accordingly.
• Maintain the local “Facility Planner” spreadsheet outlining daily workflow.
• Prepare work orders in Enrich and assign tasks as needed to technicians after repairs have been approved by the Shop Supervisor and/or Service Manager.
• Ensure all tasks are completed in Enrich with proper comments for each job line.
• Ensure warranty claims are opened for all warrantable parts and/or repairs.
• Work with Parts Dept to ensure parts are in stock and/or ordered prior to equipment arriving for PM service and/or repairs.
• Assist Parts Dept in sourcing parts.
• Ensure part cores are returned for proper credit.
• Close completed work orders after review.
• Work with Outsourced Maintenance Coordinators to schedule equipment and ensure equipment gets to the required shop.
• Driver & Customer Relations.

Qualifications

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required:

• Minimum 5 years in service operations.
• Knowledge of the AS400.
• Good organizational skills.
• Good communication and decision making skills.
• Technical, mechanical and problem solving skills.
• Focused on cost analysis and cost reduction.
• Focused on customer and driver satisfaction.

Additional Information

What do we offer to you?

• Competitive Wages.
• Comprehensive Benefits Program.
• Profit Sharing Opportunities.
• Tuition Reimbursement.
• Opportunities for growth and advancement.