Service Coordinator, 24/7 Shelter

YWCA Hamilton; Hamilton; On-site; CAD 60,000 - 80,000; Full time

Job summary

Join a dedicated team at a forward-thinking organization committed to empowering women and gender diverse individuals. This role offers a unique opportunity to make a meaningful impact by providing essential support to those experiencing homelessness. Working from a feminist, anti-racist, and trauma-informed perspective, you will engage in crisis intervention, advocacy, and community resource navigation. With a focus on professional development and a supportive work culture, this position is ideal for individuals passionate about social justice and community service. If you are ready to contribute to a positive change in the lives of women and families, we encourage you to apply!

Benefits

On-the-job training

Childcare discounts

Community involvement opportunities

Competitive total rewards package

Qualifications

• Post-secondary education in Social Work or related field is essential.
• Experience in crisis management and supporting marginalized women is crucial.

Responsibilities

• Provide support to women experiencing homelessness through meals and case management.
• Conduct assessments, crisis intervention, and advocacy for clients.

Skills

Crisis Management

Advocacy

Communication Skills

Trauma-Informed Practice

Conflict Resolution

Community Resource Knowledge

Education

Post-secondary education in Social Work/Social Services

Job description

Who We Are

Founded in 1889, YWCA Hamilton is known as one of Hamilton’s original social innovators and works from a feminist, anti-racist, and anti-oppressive framework. We are dedicated to strengthening women’s and girl’s voices, broadening their choices, building dynamic leadership and providing essential services that promote safe, inclusive and equitable communities.

Why Work for Us?

At YWCA Hamilton , we are intentional about fostering a workplace culture that values positive physical and emotional well-being through our values of Intersectional Feminism, People Centred, Belonging, Responsibility, and Partnerships. We invest in our employees so that we can bring our values into the communities in which we live. We offer our employees:

• On-the-job training and professional development opportunities
• Childcare discounts
• Opportunities to get involved in our community
• A competitive total rewards package

If you’re passionate about making a positive impact in the lives of women, children, and families every day, we would love for you to join our team!

Position Description

Job Code: 5-MCP-2024

Department: Housing and Gender-Based Violence Support Services

Reports to: Program Supervisor

Location: Hamilton, ON

Hours of Work: Full time: 37.5 hours/week; Part Time: 15-29 hours/week

Contract Start Date: TBD

Contract End Date: March 31, 2025

Schedule: Rotating schedule

Posting Date: October 11, 2024

Vacancies: 6 Full Time, 3 Part Time, 2 Relief

Provides support to women and gender diverse individuals experiencing homelessness in need of shelter through provision of meals, private sleeping space, access to basic needs and case management supports. Using an integrated feminist anti-racist/anti-oppressive and trauma-informed perspective, the Shelter Worker will assess the needs of women and offer supports that include crisis intervention, supportive counseling, referrals, advocacy, brief goal planning, and programming; while ensuring adherence to the YWCA’s vision, mission and values.

Key Responsibilities:

1. Works with women to identify & support their personal goals and objectives;
2. Liaises with community partners including Emergency Services, Housing Providers, Housing First Programs, hospitals;
3. Conducts initial assessments for the women accessing services;
4. Provides crisis intervention and counseling support;
5. Works with Supervisor to provide a range of social work supports including goal setting, developing safety plans related to violence, addictions and/or mental health, crisis intervention, counselling support and advocacy;
6. Offers referrals and assists clients in navigating services and housing in the community;
7. Advocates on behalf of women;
8. Provides daily programming;
9. Data collection of outputs, outcomes and attendance and record keeping;
10. Maintains a high level of confidentiality when working with sensitive and personal client information;
11. Prepares program and cleans areas used for the program;
12. Cleans biohazardous fluids as required;
13. Performs general housekeeping duties including but not limited to completing laundry;
14. Works safely, reports all workplace hazards and follows all YWCA Hamilton Health and Safety policies and procedures;
15. Familiar with, and adheres to the Occupational Health & Safety Act (OHSA), Workplace Safety Insurance Board Act (WSIB), Human Rights and Employment Standards Act (ESA);
16. Participates in annual Health & Safety training provided by the YWCA;
17. Attends and participates in staff/team meetings;
18. Ensures compliance with YWCA Hamilton policies and procedures;
19. Supports the YWCA Hamilton mission, vision and values;
20. Performs other duties as required.

Working Conditions:

• Full-Time works a standard 37.5 hours per week, Part-Time works a standard 15-29 hours per week;
• Work schedule includes days, evenings, overnight, early mornings and weekends;
• Often works in high conflict situations which can be hostile or violent at times requiring resolution and safety planning for clients and staff.

Qualifications:

1. Must have post-secondary education in Social Work/Social Services or related field or equivalent;
2. Committed to advocating for and supporting women and gender expansive communities within a harm reduction, sex work positive approach;
3. Experience working with marginalized women; experiencing trauma, mental health, health and substance use struggles;
4. Proven experience in crisis management and de-escalation techniques;
5. Knowledge of social housing and shelter system in Hamilton;
6. Experience working in a diverse community or setting;
7. Ability to bring a feminist, anti-racist/anti-oppressive perspective to work;
8. Excellent verbal and written communication skills;
9. Good knowledge of community resources;
10. Ability to work from a trauma-informed practice;
11. Ability to work a schedule which includes days, early mornings, afternoons, evenings, overnights and weekends based on program needs;
12. Must provide a current Vulnerable sector police check or willingness to obtain at own cost;
13. Must have current Standard First Aid and CPR certificate or willingness to obtain at own cost;
14. Bilingual English/French or other languages an asset.

As part of YWCA Hamilton’s commitment to Access and Equity, we strive to represent the diverse communities that we serve. Individuals who are women, First Nations, Métis, immigrant, refugee, LGBTQ2S+; individuals with disabilities; and individuals from racialized communities or other marginalized communities are encouraged to apply.

Accommodations are available throughout the recruitment process. Please inform us of any accommodation requests.

Please Note: Personal information collected during the recruitment process will only be used for employment opportunities only in accordance with the Freedom of Information and Privacy Act. Only applications from individuals eligible to work in Canada will be considered.

Thank you for your interest in YWCA Hamilton. Only those selected for further consideration will be contacted.