Service Coordinator

Laura Canada; Winnipeg; On-site; CAD 60,000 - 80,000; Part time

Job summary

A family-owned retailer is seeking a team member to provide exceptional customer service at their Winnipeg location. Responsibilities include managing merchandise, executing point-of-sale procedures, and maintaining a structured work environment. Ideal candidates should have a retail background and strong communication skills. This role offers flexible scheduling and opportunities for career growth.

Benefits

50% employee discount in-store

Dynamic and passionate team

Career development opportunities

Supportive management team

Qualifications

• Experience in a retail environment preferred.
• Ability to complete tasks quickly and efficiently.
• Open to feedback and able to implement changes.

Responsibilities

• Provide exemplary customer service at the cash desk.
• Manage merchandise and maintain visual presentation.
• Execute all P.O.S. procedures accurately.

Skills

Communication and interpersonal skills

Problem solving

Attention to detail

Visual merchandising intuition

Computer skills

Job description

Job Description

Join our team to achieve your full career potential! We are proactive, outside-the-box thinkers and doers who stop at nothing to make the iconic Laura and Melanie Lyne brands shine! Privately owned and based in Laval, Quebec, with a strong vision for innovation and optimizing the employee and client experiences, we continue to help generations of Canadian women look and feel their best.

How will you support the team?

1. Customer Service

• Provides exemplary customer service at the cash desk (stop, drop, and serve when a client needs assistance, manage line-up, acknowledge clients in line, fold and handle merchandise with care, thank the client, walk around the counter to hand the purchase to the client).
• Captures all relevant customer information, including emails, and enters them into the CRM (Customer Relations Management) system.
• Promotes the loyalty program effectively to all customers.
• Promotes and executes Customer Orders.
• Handles customer issues/questions related to returns, customer orders, or exchanges in a professional and positive manner.

2. Merchandise and Visual Presentation

• Unpacks and accurately verifies all incoming merchandise, steaming where necessary, and removes excess tags in a timely manner.
• Places goods on the sales floor in accordance with visual merchandising directives.
• Assists management by changing product placement within the store to ensure color and product stories are coherent, especially as new goods are received and older goods are sold.
• Completes markdowns and prepares outgoing merchandise quickly and accurately.
• Assists management by installing marketing signage throughout the store, reads emails, and takes appropriate action.
• Dresses window mannequins adhering to visual standards, including any mandatory directives issued.
• Maintains the cash desk in a clean and organized manner.

3. P.O.S. System

• Executes all P.O.S. procedures accurately and efficiently (e.g., refunds, transfers, customer orders).
• Controls all cash handling and adheres to LP policies and procedures (e.g., float counts, deposits).
• Executes administrative requirements with a sense of urgency (e.g., extracting communications received via email, customer orders, supply orders).

Don't miss this opportunity to join an exceptional team!

Laura Canada is a family-owned retailer housing two iconic women’s fashion apparel brands, Laura and Melanie Lyne. Based in Laval, Quebec, we design, produce, market, and sell quality apparel across Canada. We proudly employ over 2,000 dedicated team members and operate more than 140 retail store locations, as well as laura.ca and melanielyne.com. Our success is driven by our team’s commitment to delivering outstanding customer experiences and embodying our core values of integrity, respect, teamwork, performance, and passion. We believe that delivering an outstanding customer experience starts with an outstanding employee experience.

Qualifications

• Experience in a retail environment preferred
• Problem solving skills
• Strong visual merchandising intuition
• Sense of urgency
• Ability to complete tasks quickly
• Computer skills
• Excellent communication and interpersonal skills
• Professional conduct
• Open to feedback and able to implement changes promptly
• Demonstrates initiative regularly
• Attention to detail
• Positive attitude and confidence
• Passion for learning, growth, and adaptation
• English and/or French language skills as required

Working Conditions and Environment

• Flexible to the hours of the business
• Minimum of 3 shifts per week (minimum 3 hours per shift)
• Participation in inventory counts twice per year, training sessions, and staff meetings
• Standing/walking position
• Lifting approximately 20-50 lbs of product/boxes
• Use of ladder as required

Additional Information

Benefits:

• 50% employee discount in-store
• Dynamic and passionate team
• Career development and advancement opportunities
• Supportive management team and good work/life balance