Service Coordinator

Randstad Canada; Windsor; On-site; CAD 30,000 - 60,000; Full time

Job summary

A staffing agency in Windsor seeks a temporary Service Coordinator for a 3-month role, providing customer service, organizing service calls, and supporting a growing team in the telecommunications industry. Strong organizational skills and a tech-savvy approach are essential. This position offers full-time hours with a pay rate of $20.00-$23.00 per hour.

Benefits

Full-time hours, Monday to Friday

Pay rate: $20.00-$23.00/hour

Supportive work environment

Easily accessible location

Qualifications

• 2-3 years of customer service experience.
• Comfortable with technology and product knowledge.
• Strong attention to detail.

Responsibilities

• Serve as first point of contact for customers.
• Book service calls and schedule appointments.
• Prepare and process work orders for repairs.
• Manage customer inquiries efficiently.

Skills

Customer service experience

Organizational skills

Problem-solving abilities

Proficient in Microsoft Office 365

Communication skills

Job description

Overview

Our client in Windsor, ON is seeking a temporary Service Coordinator to support their Service team for 3 months with the possibility of an extension. This role is perfect for those who excel in behind-the-scenes operations and are keen on customer service and administrative support. You will be the first point of contact at the front desk and provide excellent customer service and product information to radio customers in person, online or via telephone. This position offers a chance to delve into the telecommunications industry in a supportive capacity, assisting a team dedicated to delivering excellent service. If you have a knack for organization and a desire to support a growing team, we encourage you to apply to this exciting position.

Advantages

• Full-time hours, 8am - 4:30pm, Monday-Friday.
• Pay rate: $20.00- $23.00/hour depending on experience.
• A supportive work environment, working fully onsite.
• Easily accessible location on a reliable bus route.
• Being part of a great team with a wonderful work culture!

Responsibilities

• Serve as the first point of contact to customers and respond to inquiries regarding radio equipment (accessories, installation, and repairs).
• Book service calls, prepare work orders and schedule appointments for installations with the Service Team.
• Receive incoming repairs, process outgoing repairs, and work orders for pick-up; coordinate with customers for pickup when service work is completed.
• Ensure a level of efficient courteous customer service is always maintained and that service counter line-ups and telephone inquiries are responded to timely.
• Proactively contact customers to notify them of eligibility for routine check-ups, maintenance, cleaning, services, etc.
• Manage and answer inbound and outbound calls, directing to the respective department as necessary.
• Assist customers by troubleshooting radio problems in collaboration with Service Technicians.
• Administer and maintain all internal billing for the Service Department.
• Keep current of all electronic technology and company offered products and services.
• Participate in the inventory count as required.

Qualifications

• At least 2-3 year of customer service experience; sales experience is beneficial.
• Comfortable with technology and up-to-date on product knowledge.
• Technical Service industry experience is an asset, but not required.
• Strong organizational and multitasking skills, with a keen attention to detail.
• Proven problem-solving abilities and adaptability to changing situations.
• Proficient in Microsoft Office 365 (Outlook, Teams, Excel, Word) and using a ERP/CRM system.
• Positive, enthusiastic attitude with a strong commitment to learning and innovation.
• Empowers others and demonstrates accountability in commitments.
• Excellent verbal and written communication skills.
• Must be able to lift up to 10lbs.

How to apply

1. Register and create a profile online at: www.randstad.ca and then apply this job posting directly.
2. Please also directly email: [e-mail] with the title "Service Coordinator".

Our services will never be at a cost to you. Registration with Randstad offers you the benefits of our industry knowledge and client database which spans many industries.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada\'s workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [e-mail] to ensure their ability to fully participate in the interview process.