Service Coordinator

Bosch Building Technologies North America; Vancouver; On-site; CAD 50,000 - 65,000; Full time

Job summary

Bosch Building Technologies North America is seeking a Service Coordinator to organize daily service plans, coordinate resources, and maintain customer-focused communication. You will work closely with technicians, subcontractors, and clients to ensure timely service delivery and accurate invoicing.

The role emphasizes strong organizational and communication skills, proficiency with Windows and MS Office, and the ability to manage multiple tasks in a dynamic environment.

Qualifications

• Must be organized and customer-focused with strong team orientation.
• Proficient with Windows and Microsoft Office.
• Excellent customer service and communication skills.
• Ability to prioritize, manage time and attention to detail.
• Strong English verbal and written communication.
• Resourceful, able to research information for internal clients.
• Ability to build relationships with internal and external customers.
• Experience with Microsoft Dynamics and CRM/ERP systems is a plus.
• Knowledge of security industry regulations is beneficial.

Responsibilities

• Coordinate service scheduling for calls, inspections and repairs; schedule labour and communicate with clients.
• Maintain technician schedules ensuring subcontractors and equipment are used efficiently.
• Relay schedule and service details to technicians promptly.
• Understand contracts and billing to ensure accurate work orders and timely invoicing.
• Meet guaranteed response times and deliver post-service reports to clients.
• Resolve issues by contacting clients and clarifying requirements.
• Maintain two-way communication between customers and the service team.
• Explain service capabilities and clearly communicate offerings to customers.
• Obtain purchase orders as needed from customers.
• Escalate complaints to the Service Coordinator II or Team Lead.
• Create professional impressions and relationships, representing the company well.
• Perform additional duties as required.

Skills

Organized

Customer service

Team player

Attention to detail

Time management

English proficiency

Research skills

Accountability

Relationship building

Client focus

Values alignment

Tools

Windows

Microsoft Office

Microsoft Dynamics

Ticketing software

CRM

ERP systems

Dispatch software

Scheduling software

Job description

Responsible for the efficient scheduling of technical resources and assignments, the Service Coordinator utilizes ticketing, and other systems as tools to coordinate, communicate, and effectively execute a daily plan that best meets client requirements. This position is customer facing and must be able to at all times create a customer-centric experience that promotes our trusted brand within the marketplace.

RESPONSIBILITIES

• Perform service coordination, including daily scheduling for service calls, inspections and repairs/installs related to service (scheduling labour, communication with client)
• Maintain technician schedule, ensuring resources including subcontractors and equipment rentals are effectively utilized to maximize efficiencies and productivity
• Relay schedule & service details to technicians
• Express an understanding of contracts and service billing to ensure work orders are accurate and invoiced in a timely manner and escalating any discrepancies or issues to the Service Coordinator II or Team Lead
• Deliver and maintain response times to customers within guaranteed response windows and send post-service reports
• Problem solving by corresponding with the client, defining customer requirements and anticipating the unstated needs of the customer
• Provide ongoing two-way communication between the customer and the Service team
• Understand service capabilities and effectively communicate all offerings to the customer
• Obtain purchase orders from customers as needed
• Escalate customer complaints to the Service Coordinator II or Team Lead
• Create positive impressions, and develop professional relationships with clients by ensuring appearance, behavior and attitude always represent the company in a professional manner
• Perform additional duties as required

REQUIRED QUALIFICATIONS

• An organized individual with a strong commitment to customers, co-workers and work processes
• Experience with Windows and Microsoft Office products
• Excellent customer service
• Strong interpersonal skills and ability to work within a team structure
• High attention to detail with strong organizational skills
• Ability to prioritize and manage time efficiently for self and others
• Excellent command of the English language verbal, written and telephone skills
• Resourceful, ability to research information and present results to internal clients
• Accountable, co-operative and attentive to productivity and corporate profitability
• Ability to build strong relationships with both internal and external customers
• A proven client-focused approach that will embrace the Paladin Technologies core values of accountability, respect, creativity, integrity, passion and wellbeing

PREFERRED QUALIFICATIONS

• Security industry knowledge, along with regulations and standards
• Experience with Microsoft Dynamics
• Familiarity with ticketing, dispatch, and scheduling software; experience with CRM & ERP systems

PROFESSIONAL COMPETENCIES

• Excellent customer relation skills
• Excellent written and verbal skills in one on one and large group situations
• Excellent inter-personal skills including client and employee relations
• Ability to organize workload for effective implementation
• Ability to multi-task while working under deadlines and time constraints
• Efficient in standard business software (Microsoft Office, Outlook, Onenote, Visio)
• Ability to interact effectively at all levels and across diverse cultures
• Ability to function as an effective team member in a collaborative sales environment
• Ability to adapt as the external environment and organization evolves

PHYSICAL DEMANDS

In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of the job.

• Must be able to effectively communicate, (i.e. see, hear, speak and write clearly) in order to communicate with colleagues and/or customers; manual dexterity required for occasional reaching, lifting of light office objects, and operating office equipment

WORKING CONDITIONS

In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job.

• The office is clean, orderly, properly lighted and ventilated. Noise levels are considered low to moderate.

Pay

$50,000 - $65,000 DOE

Company Info;

Backed by more than a century of Bosch innovation, Bosch Building Technologies North America is driven by a simple belief: buildings should protect, inspire, and empower the people inside them. We partner with organizations to create smart, connected environments that feel safer, work smarter, and support a more sustainable future. With decades of regional experience and teams rooted in communities across North America, we bring together integrated security, fire detection, building automation, and energy solutions, all delivered by people who genuinely care. Our experts are committed to excellence, guided by digital innovation, and passionate about creating experiences that make every building feel like it’s working for you.

In 2026, Robert Bosch unified its global building technology integrator operations under the name of Bosch Building Technologies. As part of this transition, Paladin Technologies and Climatec combined their branch networks, creating a product-agnostic systems integrator focus on delivering flexible, future-ready solutions, offering customers an expanded, cross-domain service portfolio working as one cohesive team to deliver greater value under a stronger Bosch identity.

This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Equal Opportunity Employer, including disability & veterans, or any other characteristic protected by law. If you need accommodation for any part of the application process, please send an email or call 1-855-296-3199 to speak with Human Resources and let us know the nature of your request.

We thank you for your application, however only those selected for an interview will be contacted.