Service Coordinator

Socket.dev; Toronto; On-site; CAD 65,000 - 75,000; Full time

Job summary

Armstrong Fluid Technology is seeking a proactive Service Coordinator to support field service operations and warranty processes in Canada. You will collaborate with technicians, customers and sales teams to ensure timely, accurate service delivery and issue resolution.

Ideal candidates have a University degree and 3–5 years in a fast-paced service/customer environment. Strong English skills are essential; French or Spanish are a plus.

Qualifications

• University degree or equivalent.
• Three to five years of experience in a fast-paced service or customer service environment.
• Proficiency in MS Word and MS Excel.
• Strong English communication skills, both verbal and written.
• French or Spanish language skills are an asset.
• Creative problem-solving and the ability to manage conflicts within various organizational structures.
• The capability to simplify complex problems and provide clear recommendations.
• Team-oriented leadership and a proactive approach.

Responsibilities

• Field Service Calls Administration.
• Process Field Service Orders, Purchase Orders, and follow-up calls in a timely manner.
• Assist customers with equipment and field-related problems and offer economic solutions.
• Helps create and maintain role-related workflows.
• Schedule field site visits with internal technicians or service providers.
• Maintains weekly, monthly and annual habits as scheduled.
• Complies with responsiveness times per regional KPI’s.
• Processes, approves and follows up on warranty claims and warranty returns.
• Assists with warranty returns and resolution by creating warranty return authorizations.
• Supports Canada Service Manager in following up with customer claims, quotes and post-service follow-ups.
• Participates in daily, weekly and monthly meetings for responsiveness improvement.
• Works closely with Production, Quality & Logistics teams to fulfill warranty and service orders.
• Supports sales teams in after-sales support activities, warranty or non-warranty services and reports.
• Communicates with end users on findings, recommendations from the field and warranty exceptions.
• Assists L1/L2 technical support in call logs, parts shipments and service requests.

Skills

English communication

Problem solving

Teamwork

Customer service

MS Word

MS Excel

Education

University Degree or equivalent

Tools

MS Word

MS Excel

Job description

Imagine working at the forefront of innovation in fluid-flow technology, with over 1400 colleagues across the globe, and contributing to a legacy of excellence that spans eight manufacturing facilities on four continents. Armstrong Fluid Technology is more than just a leader in our industry; we are a community of the brightest and most creative minds, driven by a shared mission to engineer the future and safeguard our planet.

As a member of our team, you'll dive into an environment that encourages learning and boundary-pushing every day. You'll be part of an agile and dynamic workplace where today's solutions are built for tomorrow's challenges.

In this role, you will work closely with our field service technicians, customers, technical support and Sales teams to provide excellent customer and after-sales service, reporting to the Global Service Coordinator.

Key Accountabilities

• Field Service Calls Administration
• Process Field Service Orders, Purchase Orders, and follow-up calls in a timely manner.
• Assist customers with equipment and field-related problems and offer economic solutions.
• Helps create and maintain role-related workflows.
• Schedule field site visits with internal technicians or service providers.
• Maintains weekly, monthly and annual habits as scheduled.
• Complies with responsiveness times per regional KPI’s.

Warranty Claims Administration

• Processes, approves and follows up on warranty claims and warranty returns.
• Assists with warranty returns and resolution by creating warranty return authorizations.
• Supports Canada Service Manager in following up with customer claims, quotes and post-service follow-ups.
• Participates in daily, weekly and monthly meetings for responsiveness improvement.

Cross-functional Activities

• Works closely with Production, Quality & Logistics teams to fulfill warranty and service orders.
• Supports sales teams in after-sales support activities, warranty or non-warranty services and reports.
• Communicates with end users on findings, recommendations from the field and warranty exceptions.
• Assists L1/L2 technical support in call logs, parts shipments and service requests.

What We’re Looking For

To thrive in this role, you should bring:

• University Degree or equivalent.
• Three to five years of experience in a fast-paced service or customer service type environment is a requirement. HVAC experience would be an asset
• Strong PC Skills; Word and Excel are a must.
• Strong English communication skills, both verbal and written.
• Proficiency in French or Spanish is an asset.
• Creative problem-solving skills and the ability to manage conflicts within various organizational structures.
• The capability to simplify complex problems, conduct root cause analysis, and provide clear, well-thought-out recommendations.
• Team-oriented leadership skills with a proactive approach.
• An ability to communicate openly and authentically in all situations.

Why Armstrong Fluid Technology?

By joining us, you’ll become part of a global community dedicated to pushing the boundaries of fluid-flow technology. You’ll have endless opportunities to learn, grow, and make a significant impact on the world. Together, we'll build tomorrow’s solutions today.