Service Coordinator

SSA Group; Southwestern Ontario; On-site; CAD 30,000 - 60,000; Full time

Job summary

A well-established building services contractor in Southwestern Ontario is seeking an HVAC Service Coordinator to efficiently manage service operations, ensuring effective scheduling and client support. The ideal candidate will have over 3 years of experience in a similar role and possess strong organisational skills. This position offers an attractive salary package, career development opportunities, and a supportive team environment.

Benefits

Attractive salary package

Company laptop provided

Employee Assistance Program (EAP)

Supportive team environment

Qualifications

• 3+ years’ experience in a service coordination role within HVAC, mechanical, or construction.
• Good understanding of HVAC systems is advantageous.
• Positive, team-oriented attitude to thrive in a fast-paced environment.

Responsibilities

• Coordinate and dispatch service technicians across planned and reactive works.
• Manage schedules, repairs, and maintenance bookings.
• Liaise with clients and technicians to monitor job progress.

Skills

Organisational skills

Time management

Customer service

Communication skills

Tools

Microsoft Office

Simpro

Job description

SSA Recruitment is seeking a proactive and organised HVAC Service Coordinator to join a well-established building services contractor in Perth. This role is central to the smooth running of the service department, ensuring technicians are scheduled effectively and clients receive professional, responsive support.

The Role

• Coordinate and dispatch service technicians across planned and reactive works.
• Manage schedules, repairs, and maintenance bookings.
• Liaise with clients and technicians to monitor job progress and resolve issues.
• Review job paperwork and ensure timely status updates.
• Prepare quotes and estimates for breakdown and service works.
• Assist with inventory control of parts and components.
• Support the admin team with service-related processes.

What We’re Looking For

• 3+ years’ experience in a service coordination role within HVAC, mechanical, or construction.
• Strong organisational and time management skills with the ability to juggle priorities.
• Good understanding of HVAC systems (advantageous).
• Proficiency with Microsoft Office (Outlook, Word, Excel) and Simpro or similar systems.
• Strong customer service and communication skills (written and verbal).
• Positive, team-oriented attitude with the ability to thrive in a fast-paced environment.

What’s On Offer

• Attractive salary package.
• Company laptop provided.
• Employee Assistance Program (EAP) for personal and professional support.
• Supportive team environment with opportunities for career development.
• Be part of a respected contractor with long-standing projects across Western Australia.

If this role is of interest or you want to have a more in-depth chat regarding your career aspirations, please do not hesitate to contact me on [phone] or simply send your resume to [e-mail] and I will call you!