Service Coordinator

Finning; Regina; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading service provider in Canada is seeking a Service Coordinator to support repair and maintenance processes. You will act as the central coordination point for Maintenance Customer Orders, ensuring smooth operations and collaboration with technicians and customers. Ideal candidates will have strong communication skills and 2+ years of experience in a relevant industry. This permanent position is based in Regina, offering flexible benefits and a supportive work environment.

Benefits

Flexible option plan benefits

Matching pension contributions

Employee Share Purchase Plan

Qualifications

• 2+ years of related experience, preferably in construction, oilfield, forestry, marine.
• Excellent organizational abilities.

Responsibilities

• Verify service request details and confirm credit approval.
• Arrange third-party contractor services and document requests.
• Maintain accurate records in Case, WFE, and other systems.

Skills

Strong communication

Project coordination

Attention to detail

Time management

Analytical skills

Education

Secondary education in administrative management, business, or accounting/finance

Tools

Microsoft Office

Salesforce

Service-related software

Job description

Company:

Finning Canada

Number of Openings:

1

Worker Type:

Permanent

Position Overview:

Are you highly organized, detail-oriented, and passionate about supporting service operations?

As a Service Coordinator at Finning, you’ll play a vital role in ensuring our repair and maintenance processes run smoothly from start to finish. You’ll be the central point of coordination for Maintenance Customer Orders (MCOs), working closely with technicians, planners, and customers to deliver exceptional service.

If you thrive in a fast-paced environment and enjoy being the glue that holds operations together, we want to hear from you!

Job Description:

• Verify service request details, confirm credit approval, apply marketing programs, and review service history. Open MCOs and work orders, ensuring alignment with scope, budget, and schedule.
• Maintain accurate records in Case, WFE, and other systems to ensure traceability and audit readiness.
• Assist Repair Planners and Service Supervisors during repair execution, ensuring real-time updates and process adherence.
• Complete MCO adjustments, SG&A forms, warranty and goodwill documentation, and escalate risks as needed.
• Schedule and participate in PRE, MID, and POST job meetings, capturing action items and updating commitment dates.
• Arrange third-party contractor services, including documentation and procurement requests.
• Ensure all documentation is complete and accurate, initiate closure activities, and support invoicing and warranty claim processes.
• Proactively update internal and external stakeholders on job status and support inquiries related to service, warranty, and production.
• Provide backup support to Planners and Controllers as needed, and participate in scheduling and SWIP meetings.
  
  

Qualifications:

• Secondary education with a focus on administrative management, business, or accounting/finance is an asset.
• 2+ years of related experience is an asset, preferably within construction, oilfield, forestry, marine, or similar industries.
• Strong communication, stakeholder management, and project coordination skills.
• Excellent attention to detail, time management, and organizational abilities.
• Proficiency in Microsoft Office, Salesforce, and service-related software.
• Analytical and problem-solving skills with a collaborative, service-oriented mindset.
  
  

Note:

• This position is based out of our Regina shop location.
• Permanent, full-time role.
• Monday – Friday, 5x2 shift.
• Flexible option plan benefits with varying levels of coverage from day one.
• Matching pension contributions to help you save for the future.
• Matching share purchase program.
• Employee Share Purchase Plan and RRSP options.
• Paid vacation with an increasing allowance based on years of seniority.
  
  

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.