Service Coordinator

Brandt Group of Companies; Regina; On-site; CAD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive pay

Continuous learning

Advancement opportunities

Benefits coverage

Pension & RRSP

Job summary

Brandt Development Ltd in Regina, SK is seeking a Service Coordinator to manage quality, cost, and delivery for the Service team and external vendors. You will act as the central hub, coordinating service work orders, scheduling staff, and ensuring timely communication with customers.

The role requires a high school diploma with administrative training, 2+ years in related fields, strong written and verbal communication, and proficiency with Microsoft Office.

Qualifications

• Requires high school diploma; post-secondary administrative/office program preferred.
• 2+ years in real estate, property management, maintenance, or dispatching/scheduling related to building services preferred.
• Strong communication with internal and external stakeholders is essential.
• Proficiency in Microsoft Office and business writing is required.

Responsibilities

• Coordinate service work orders and schedules for Brandt Developments Service team and third-party vendors.
• Communicate with customers to keep them informed and satisfied.
• Develop and implement improved processes to enhance efficiency.
• Monitor staff timecards and manage on-call schedules.
• Create quotations and work orders for service work and manage invoices.

Skills

Effective communication

Customer service

Problem solving

Education

High school diploma

Post-secondary administrative or office education program

Tools

Microsoft Office

Job description

Brandt Development Ltd is currently seeking a Service Coordinator for our Regina, SK, location.

The Service Coordinator is responsible for managing quality, cost and delivery of all service and maintenance completed by the Brandt Developments Service team. They are the central hub of the service department managing quality, cost, and delivery. The Service Coordinator requisitions work with a defined scope, budget, and delivery from BDL service teams or third-party suppliers and vendors.

Who We Are

Brandt is a customer driven company, privately owned and family run, strengthened by diversification and succeeding through specialization.

We operate over 170 locations across Canada, the USA, Australia, and New Zealand.

For nine decades, the people of Brandt have stood shoulder-to-shoulder with the hardworking people that we serve. And really, there’s no place we’d rather be because just like them, it’s when we’re working hard and getting things done that we’re at our best.

Our success is driven by a passionate belief in the unlimited potential of our company and the ultimate success of our customers and we act on that belief every single day.

What You Will Be Responsible For

• Communicate with a positive outlook when providing guidance to the team to create a good working environment.
• Be a problem solver; Help develop the solutions, act to address any gaps in process that may exist.
• Ensure communication is managed so that customers are informed and satisfied.
• Develop and implement new processes where necessary.
• Monitor service staff timecards, communicate to managers for all changes and approvals.
• Schedule service staff to address workorders by priority; Maintain the on-call schedule for service staff.
• Work with tool watch to ensure proper procedures are followed with trucks and tools.
• Procure service staff uniforms and required safety gear.
• Create quotations and work orders for service work.
• Purchase order management, issue invoice for completed work and receive invoices for payment.
• Provide support to the Service Team and coordinate with the Facility Team.

What We Look For

• Minimum of high school diploma is required; preference is given to those who have successfully completed a post-secondary administrative or office education program.
• 2+ years’ experience in a field related to real estate, property management and maintenance, or dispatching and scheduling building/property service trades is preferred.
• Must have effective communication skills and understanding with internal and external stakeholders.
• Demonstrated ability to compose service notifications and other correspondence using strong business writing and verbal communication skills.
• Must be proficient in Microsoft Office
• Excellent customer service skills are essential.
• Certification or experience in HVAC, plumbing, or electrical trades is considered an asset.

What We Offer

• Competitive compensation: we offer competitive wages that recognize your skills, experience, and contributions.
• Continuous Learning: through on-the-job training and educational opportunities.
• Opportunities for advancement within a growing company that values initiative and teamwork.
• Comprehensive benefits coverage: including health, dental, insurances, and more to support your and your family’s wellbeing.
• Retirement savings programs: Company matching pension and RRSP programs to help you invest in your future.

When you work for Brandt, we work for you. It’s as simple as that.