SERVICE COORDINATOR

Troy Life & Fire Safety Ltd.; Kelowna; On-site; CAD 58,000 - 62,000; Full time

Job summary

A leading fire safety company in Kelowna is seeking a Service Coordinator/Admin to coordinate service staff schedules and ensure excellent customer service. Ideal candidates will have strong organizational skills, proficiency in Microsoft Office, and a background in office administration. Experience in the construction or maintenance industries is a plus. The role offers an annual salary range of $58,000.00 - $62,000.00.

Qualifications

• Excellent knowledge of Microsoft Office Suite and a high level of computer proficiency.
• Strong organizational skills and ability to multi-task in a fast-paced environment.
• 3-5 years of experience preferred.

Responsibilities

• Coordination of the sprinkler service field staff's daily schedule.
• Processing and tracking work orders and associated invoices.
• Monitor and ensure inventory is received correctly based on requests.

Skills

Knowledge of Microsoft Office Suite

Strong organizational skills

Multi-tasking ability

Professional communication

Coordination/Scheduling experience

Education

2-year diploma in business/office administration

Job description

Location: Kelowna, British Columbia. Type: In the Office. Troy Life & Fire Safety Ltd. is one of the largest suppliers of Fire Alarm, Fire Suppression, Security, Nurse call and Communications Systems in Canada. As an Edwards Authorized National Partner, Troy is a proudly Canadian company. We are an employee-owned company with over 1300 people in 28 locations coast to coast.

An entrepreneurial company with a legacy of success, we pride ourselves on having a team of industry leading talent and an exciting plan for the future. Troy is a 2025 winner of the Canada's Best Managed Companies program.

We are hiring a Service Coordinator/Admin for our Kelowna Branch!

In this role, the successful candidate will be responsible for the coordination of the service/field staff's daily schedules.

Nature & Scope

• Coordination of the sprinkler service field staff's daily schedule
• Work with the branch's other Service Coordinator to maintain high customer service and coordinate schedules of fire and sprinkler field staff for sites requiring both
• Processing and tracking work orders and associated invoices
• Processing and tracking local purchases, and ensuring associated documentation are forwarded to the appropriate personnel
• Checking staff expense claims and submitting to head office
• Responsible for keeping branch records for expenses and updating them accordingly
• Review all employee information for personnel and ensure accurate and timely reports are forwarded to Head Office
• Monitor and ensure inventory is received correctly based on requests sent for processing to Head Office. Follow up on all discrepancies
• Assist in preparation of quotes and proposals
• Strive to maintain the highest level of customer satisfaction
• Process all documents with accuracy and efficiency
• Other duties as required

Qualifications

• Excellent knowledge of Microsoft Office Suite and a high level of computer proficiency
• Strong organizational skills and ability to multi-task in a fast-paced environment
• Coordination/Scheduling experience an asset
• Professional communication in all forms of correspondence (verbal and written)
• 2-year diploma in business/office administration or equivalent work experience preferred
• 3-5 years of experience preferred
• Experience in building systems maintenance or construction industries considered an asset

Annual Salary Range: $58,000.00 - $62,000.00

Troy Life & Fire Safety Ltd. is an equal opportunities employer and welcomes applications from diverse candidates. We thank all applicants for their interest; however, only those selected for an interview will be contacted.