Service Coordinator

Weir; Fort McMurray; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading engineering company in Fort McMurray is seeking a Service Coordinator to support the Operations Manager with service activities. The ideal candidate will optimize service efficiency and manage work assignments. Applicants should have over 3 years of service coordination experience in an industrial setting, strong organizational skills, and proficiency in Microsoft Office. This role offers opportunities for personal growth and career development in a supportive environment.

Benefits

Opportunities for personal growth

Career development

Inclusive environment

Qualifications

• 3+ years of service coordination or scheduling experience in an industrial setting.
• Project management experience is an asset.

Responsibilities

• Assist with assigning work to technicians based on priorities.
• Ensure detailed reports are issued after all service work.
• Optimize schedules considering personnel and equipment availability.
• Manage equipment warranty issues and NCR processes.
• Act as the SOP process owner and collaborate with product management.
• Coordinate with Operations Manager to prepare work orders.
• Manage subcontractors during repairs, ensuring standards are met.
• Demonstrate commitment to safety.

Skills

Organizational skills

Communication skills

Proficiency in Microsoft Office

Ability to interpret SOPs

Experience with SAP

Education

Business or technical education

Tools

Microsoft Office

SAP

Job description

Service Coordinator

Location: Fort McMurray, AB (Onsite)

Business Need / Purpose of Role :

The Service Coordinator will support the Operations Manager with all service activities in the office and shop. The role involves optimizing available hours, maximizing utilization, and tracking KPI data related to service efficiency.

Why choose Weir :

Join a global organization committed to building a better future. At Weir, we innovate, adapt, and seek sustainable ways to access resources. We offer opportunities for personal growth, career development, and a welcoming, inclusive environment that values transparency and wellbeing.

Key Responsibilities and Specific Accountabilities :

• Assist with assigning work to technicians based on priorities, maintaining constant communication with the Operations Manager.
• Ensure detailed reports are issued after all service work.
• Optimize schedules considering personnel and equipment availability for each work order.
• Manage equipment warranty issues and non-conformance report (NCR) processes related to warranty claims.
• Act as the SOP process owner, collaborating with product management and sales to optimize stock.
• Coordinate with the Operations Manager to prepare work orders based on customer information.
• Manage subcontractors during repairs, ensuring standards and deadlines are met.
• Demonstrate a commitment to safety and fostering a zero-harm culture.

Education and / or Experience :

• 3+ years of service coordination or scheduling experience in an industrial setting.
• Business or technical education is beneficial.
• Project management experience is an asset.

Other Knowledge, Skills & Abilities :

• Strong organizational and communication skills in English, both verbal and written.
• Ability to interpret SOPs and write routine reports and correspondence.
• Proficiency in Microsoft Office, especially Word and intermediate Excel skills.
• Experience with SAP is preferred.

Founded in 1871, Weir is a leading engineering company focused on making mining operations smarter, more efficient, and sustainable. We contribute to a low-carbon future by enabling responsible resource extraction. We employ over 11,000 talented individuals worldwide.

For more about working at Weir, please visit our website.

Minerals Division

LI-KH1