Service Coordinator

Bunzl Canada; Edmonton; On-site; CAD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Service Coordinator to manage customer equipment repairs and maintain inventory effectively. In this dynamic role, you will handle customer inquiries, schedule technicians, and ensure timely service delivery. The company values its employees and offers numerous opportunities for advancement, making this a great place for those looking to grow their careers. Join a team that is passionate about providing exceptional service and enjoy a supportive work environment with competitive salaries and benefits. If you're ready for a new challenge, this opportunity awaits you!

Benefits

Competitive Salaries

Comfortable Work Environment

Full Range of Benefits

RRSP with Company Match

Qualifications

• High School diploma required; experience with parts schematics is an asset.
• Excellent communication and customer service skills are essential.

Responsibilities

• Handle inbound and outbound calls professionally.
• Maintain accurate inventory and prepare quotes as needed.

Skills

Communication Skills

Customer Service Skills

Attention to Detail

Organization Skills

Multitasking

Inventory Management

Computer Skills

Education

High School Diploma or Equivalent

Tools

Microsoft Excel

Microsoft Word

Job description

The Service Coordinator is responsible for logging in and out customer equipment received for repair and preparing all the necessary documents. You will also be responsible for keeping an accurate inventory of parts to minimize interruption for repair and ensure quick turnaround.

Responsibilities

• Handling inbound calls in a timely and professional manner
• Making outbound calls
• Dealing with inquiries and requests from clients, sales force and technicians
• Scheduling of technicians to conduct service calls
• Open and close work orders as required
• Edit and update all work orders to ensure 100% capture of all billable items
• Prepare quotes and estimates as required
• Maintaining, purchasing, organizing and keeping accurate inventory for parts in stock
• Additional duties when required

Requirements

• Completion of High School diploma or equivalent
• Experience with parts schematics and inventory management considered an asset
• Excellent communication skill and Superior Customer Service Skills
• Acute attention to details and excellent organization skills
• Understand Sense of urgency for quick turn around
• Able to work independently or as part of a team
• Good computer skills including Microsoft Excel, Word.
• Valid Driver License
• Comprehend and follow safety regulations and instructions
• Ability to organize and multitask efficiently

New career… new opportunities! What are YOU waiting for?

Bunzl provides the food and retail packaging, cleaning supplies and equipment, safety products and industrial packaging that keeps over 45,000 businesses in Canada running optimally, every day.

Bunzl plc is a global leader with sales in excess of $10 billion. Bunzl North America is headquartered in St. Louis, Missouri, owns and operates more than 100 warehouses with over 5,000 employees and 400,000 plus suppliers.

At Bunzl, we want to invest in you. With our multi-career options, you’ll not only be able to find the adventure you are looking for today but can be confident that new opportunities will be there for advancement in your future. We know that our employees are our number one asset. That’s why we recruit and retain people who are passionate about delivering the very best for our customers. We provide opportunities for our employees to progress within our company based on their talents, experiences, and aptitude.

Bunzl Distribution offers competitive salaries, a comfortable work environment, and a full range of benefits including an RRSP with a company match.

Bunzl Distribution has a tradition of commitment to equal employment opportunity. It is the established policy to attract and retain the best qualified people without regard to race, perceived race, ancestry, place of origin, national origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, age, record of offences, marital status, family status, disability, social circumstances, political belief and/or source of income; or any other prohibited ground of discrimination as defined in the applicable Human Rights Legislation.