Service Coordinator

Ainsworth Inc; Dartmouth; Hybrid; CAD 42,000 - 62,000; Full time

Benefits offered by this job

Health benefits

Hybrid working

Professional development

Employee discounts

Job summary

GDI Ainsworth is seeking a Service Coordinator to support our dynamic Dartmouth, NS team. The ideal candidate will be motivated, high energy and flexible with a "can do" attitude to take initiative and maintain organization.

This role provides high level customer service to external customers as well as scheduling and dispatching internal technical field staff. Join a team that values diversity, rewards innovation, and offers competitive pay and great employee programs.

Qualifications

• Minimum 2 years of experience in a related environment.
• Proficient computer skills.
• Strong communication with a diverse group of internal and external individuals.
• Proven systematic and organized approach to multitasking.
• Demonstrates ability to work independently to complete assigned tasks with minimum supervision.
• Working knowledge of the English language both written and oral.
• Demonstrated ability to meet deadlines and prioritize a heavy workload.
• Professional, friendly, exceptional interpersonal skills.
• Provides service to both internal and external customers.

Responsibilities

• Professionally answer phones within specified response time targets, and accurately document customer requests for service in service management system.
• Prioritize and dispatch work orders to field service personnel in order to complete scheduled and unscheduled demand service work to meet service quality and responsiveness targets.
• Interface with customers and other departments as necessary to ensure successful completion of service and resolution of service issues identified throughout the service delivery process.
• Follow up with customers and technicians when additional information is required, including documentation of service work performed.
• Log field service procurement card purchases daily to ensure all purchases are properly recorded in JDE.
• Work order pricing for costing department.
• Estimate, Prepare and deliver Small Quotations
• Act in a professional manner to reflect positively on GDI Ainsworth.
• Timely processing of completed work orders.
• Adhere to all company policies and procedures.
• Perform all job functions in a safe and healthful manner, abiding by and in accordance with all applicable Health, Safety and Environmental company policies and government legislation/regulations.
• Adhere to the Company's Quality System operating procedures.
• Perform other duties as assigned by Management.

Skills

Communication

Multitasking

Independent work

Customer service

English proficiency

Tools

BAS knowledge

Job description

If you thrive in a team-oriented workplace that challenges your skills, to drive your career development, embraces diversity and rewards innovation, with competitive pay and great employee programs, join the GDI Ainsworth team today!

Job Summary

GDI Ainsworth is looking for a Service Coordinator to support our dynamic fast-paced Dartmouth, NS team. The ideal candidate will be a motivated, high energy and flexible executive assistant with a "can do" attitude to take initiative and maintain organization. This position provides a high level of customer service support to external customers as well as scheduling and dispatching internal technical field staff.

Key Responsibilities

• Professionally answer phones within specified response time targets, and accurately document customer requests for service in service management system.
• Prioritize and dispatch work orders to field service personnel in order to complete scheduled and unscheduled demand service work to meet service quality and responsiveness targets.
• Interface with customers and other departments as necessary to ensure successful completion of service and resolution of service issues identified throughout the service delivery process.
• Follow up with customers and technicians when additional information is required, including documentation of service work performed.
• Log field service procurement card purchases daily to ensure all purchases are properly recorded in JDE.
• Work order pricing for costing department.
• Estimate, Prepare and deliver Small Quotations
• Act in a professional manner to reflect positively on GDI Ainsworth.
• Timely processing of completed work orders.
• Adhere to all company policies and procedures.
• Perform all job functions in a safe and healthful manner, abiding by and in accordance with all applicable Health, Safety and Environmental company policies and government legislation/regulations.
• Adhere to the Company's Quality System operating procedures.
• Perform other duties as assigned by Management.

Qualifications

• 2 years relevant experience in a related environment. building automation (BAS) knowledge would be an asset.
• Proficient computer skills
• Proven ability to communicate effectively with a diverse group of internal and external individuals
• Proven systematic and organized approach to multi-tasking
• Demonstrates ability to work independently to complete assigned tasks with minimum supervision.
• Working knowledge of the English language both written and oral.
• Demonstrated ability to meet deadlines and prioritize a heavy workload.
• Professional, friendly, exceptional interpersonal skills.
• Provides service to both internal and external customers

Why work at GDI Ainsworth?

GDI Ainsworth is growing at an unprecedented rate and to help attract and retain top talent, we provide benefits on your first day with us. We offer a wide variety of benefits including the following:

Benefits

• Benefits: Comprehensive health, dental and medical benefits, including wellness supports, RSP matching and generous vacation
• Rewards: Service milestones and peer recognition plus Employee Discounts and Incentives
• Flexibility: Hybrid working models, where applicable
• Diversity: An inclusive organization that embraces diversity and belonging; work in a great team atmosphere with future potential for promotion within company

While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted.

GDI Ainsworth is committed to building a diverse and inclusive workplace. Qualified designated group members are encouraged to apply as any reasonable accommodation of qualifications will be considered as per our Accommodation Policy, available upon request.

GDI Ainsworth is an integrated multi-trade company, offering end-to-end services and solutions for all asset maintenance and refurbishment requirements of our customers. We are continually striving to create better and more advanced products as well as provide the highest quality service. We are rapidly growing and need talented professionals to help drive our vision at becoming the best multi-trade company in the country!

Join us... Make a difference