Service Coordinator

Superior Propane Inc.; Calgary; Hybrid; CAD 58,000 - 65,000; Full time

Benefits offered by this job

Health benefits

Maternity leave top-up

Employee assistance program

Flexible hybrid work options

Job summary

Superior Propane is seeking a Logistics Planner to lead daily service scheduling and drive operational excellence in Calgary. You’ll partner with Service Technicians, customers and internal teams to meet KPIs and maximize billable revenue.

You will use industry-leading technology, plan efficiently, and maintain safety and regulatory standards while supporting a flexible hybrid work model and comprehensive benefits.

Qualifications

• Completed post-secondary education.
• Customer-focused work style and clear communication with diverse audiences.
• Strong analytical ability to review KPIs and improve performance.
• Ability to build relationships and influence across teams.
• Excellent organization and time management, thriving under pressure.
• Proficiency with Microsoft Office; Excel and routing/mapping tech preferred.
• Safety and technical knowledge with emergency responsiveness.

Responsibilities

• Own daily planning and scheduling of service activities using leading technologies.
• Communicate with customers to plan service appointments.
• Build positive relationships with logistics, management and field staff.
• Analyze daily KPIs with stakeholders to drive operational excellence.
• Monitor progress and adjust schedules in real time to maximize output.
• Troubleshoot conflicts and activate contingency plans.
• Review and report completed tasks daily to maximize billable revenue.
• Support internal preventive maintenance and safety programs.
• Ensure adherence to regulatory and safety standards.

Skills

Customer-focused

Verbal communication

Presentation skills

Analytical skills

Relationship building

Influence

Organization

Time management

Prioritization

Safety knowledge

Education

Post-secondary education

Tools

MS Office

MS Excel

Routing/mapping tech

Job description

What we will offer you:

Culture: Join a supportive and inclusive work environment where teamwork, respect, and open communication are at the core of everything we do.
Opportunity: A continuous focus on professional development with many opportunities for training & career growth.
Health & Wellness: Competitive health benefits right from the start including health & wellness spending accounts & maternity leave top-up. Access our employee assistance program for confidential counseling, mental health support, and various resources to help you navigate life’s challenges.
Competitive Compensation: We offer a highly competitive salary package, ensuring that your hard work and dedication are recognized and rewarded accordingly.
Flexibility: We understand the importance of work-life balance, we offer flexible hybrid work options to help you manage your personal and professional commitments.
Technology: Work with state-of-the-art tools and technologies that empower you to excel in your role and stay at the forefront of industry trends.
Safety Focused: We care about you and have committed to a zero-harm workplace.

As a key member of the Logistics Team, reporting to the Service Logistics Manager, you will be responsible for proactively directing the daily work schedules of Service Technicians to efficiently meet customer service needs. You’ll be a part of a collaborative team that prioritizes customer satisfaction and operational excellence, where your expertise will support us in meeting our Key Performance Indicators (KPIs) while providing input towards continuous improvement.

Whatyou’lldo:

• Own the daily planning and scheduling of service activities while leveraging industry leading technology to optimize field-level throughput.
• Communicate with customers as required, in the planning and scheduling of service appointments.
• Build positive, collaborative relationships with the logistics team, district management and field staff.
• Collaborate with internal stakeholders and analyze daily KPIs, identifying gaps and providing solutions supporting the achievement of operational excellence objectives.
• Monitor the progress and execution of work plans and react in real-time to adjust schedules and maximize field output.
• Troubleshoot and resolve issues encountered by the Service Technician including routing and scheduling conflicts and activate contingency plans when necessary.
• Review, manage and report on completed service tasks daily to ensure they are finalized accurately and timely while maximizing billable revenue.
• Play a critical role in the planning and execution of internal preventative maintenance, and safety and compliance programs.
• Promote adherence to all relevant Regulatory and Safety requirements, both legislated and internal standards.

What you bring:

• Completed post-secondary education
• Proven customer-focused work style, verbal communication skills and the ability to present information to a variety of audiences.
• Excellent analytical skills with a strong ability to review data including KPIs and use this information to solve problems and continuously improve performance.
• Ability to build relationships, internally and externally, and lead through influence.
• Exceptional organization and time management abilities, thriving under pressure and adjusting to shifting priorities.
• Intermediate computer skills, specifically Microsoft Office are required and previous experience with MS Excel and routing or mapping technology is preferred.
• Safety and technical knowledge, with the ability to respond effectively to emergencies.

Salary:

$58,300 - 65,000 annually (based on skills, experience, qualifications, and geography).

Eligible employees may earn performance-based incentives and have access to comprehensive benefits and retirement plans with matching contributions.

This posting is a replacement for an existing vacancy. We do not use AI tools in the selection process and do not request pay history.

Superior Propane is Canada’s leading and reliable propane provider. Customers have trusted the experts at Superior to fuel their homes and businesses since 1951. Customer Focus, Performance, Safety, and Winning with People are the four key values that are the foundation of everything that we do.

Here at Superior Propane we are an equal opportunity employer committed to the inclusion and accommodation of all individuals. If you have an accommodation need during the recruitment & selection process, we encourage you to connect with us at [e-mail] to let us know how we can enhance your experience.