Service Coordinator

Job Brief:
We are a well-established, reputable Fire Protection company seeking an individual who’s interested in building a career in an industry that is in high demand and fast-paced.

Responsibilities:
This entry-level position assists in day-to-day office operations including:

1. Responding to all inquiries by phone and email
2. Filing
3. Receiving and dispatching routine and emergency service calls
4. Processing work orders
5. Preparing and distributing quotes and service pricing
6. Gathering information
7. Keeping records including spreadsheet management
8. Creating reports effectively and efficiently
9. Coordinating received information with property managers and/or onsite contacts pertaining to scheduled inspections, service calls, and other emergency situations
10. Acting as a liaison to resolve concerns with customers and maintain a desired level of service to ensure customer satisfaction

Skills Required:
We require a team player who can also work independently with minimal supervision, has written and verbal fluency in English. This team player demonstrates professional customer service skills, tact, diplomacy, patience, good judgment, and a strong ability to multitask and prioritize. Minimum one year of customer service experience as well as intermediate to advanced expertise with Word, Excel, and Outlook programs. Experience in an office administration role is an asset.