Service Contract Coordinator

Description

WHO WE ARE

AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.

Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.

WHAT YOU’LL DO

Point of contact for tracking, monitoring, and processing post-sale service contracts.

Duties and Responsibilities:

• Provide front-end data entry assistance to a full professional customer service department
• Set up client service contracts on our internal web templates
• Analyze, input, load-in and update service contracts on a corporate computer system
• Purchase sub-coverage for equipment
• Process a high volume of service contracts daily
• Scan in and upload specific support documents, contact details, and client profiles
• Validate all contract information; warranties, proposals and services
• Investigate any errors for service contract accuracy
• Interface with manufacturer’s sites, extract manufacturer warranty coverage, and insert into our client’s profile
• Enter preventive maintenance service details

Other duties assigned as needed.

Skills and Abilities:

• Ability to take charge of a project and see it through to completion
• Proficient with Microsoft Office (Word, Excel, Outlook)
• Ability to supervise and manage tasks and personnel to meet project objectives
• Self-starter capable of working independently and ensuring to meet deadlines
• Excellent communication and interpersonal skills, both verbal and written
• Ability to balance multiple tasks with changing priorities
• Demonstrate time management skills with attention to detail

Education and/or Experience:

• Minimum of a high school diploma or equivalent
• Minimum 2-3 years’ similar service contract support experience preferred
• Demonstrated experience utilizing company intranet, CRM, and Salesforce a plus

WHY YOU'LL LIKE WORKING HERE

• Enjoyable and dynamic company culture
• World class tools to help you succeed in your career with AVI-SPL
• Robust onboarding plan including job shadowing
• Training and professional development opportunities
• On-site training and other learning opportunities
• Paid holidays, stat days and flex days
• Competitive wages
• Medical benefits, including vision, health, dental and RRSP matching

MORE ABOUT US

At AVI-SPL Canada Ltd., we proudly boast our core values - build connections, be trailblazers, own it, do the right thing, thrive together. We rely on each other to deliver the best solution for our customers. We love what we do, and every member of our team is essential to our success.

We strive to create a work environment in which all individuals are treated fairly and with respect and have equal access to opportunities and resources.

In our commitment to building happier, more engaged, and productive workplaces, we will ensure that diversity, equality, and inclusion is at the heart of what we do.