Service Concierge

Jaguar Land Rover Winnipeg; Winnipeg; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading automotive retailer in Winnipeg is seeking a Service Concierge to support customer service operations. The role involves welcoming customers, facilitating service appointments, and ensuring vehicles are prepared for service. Ideal candidates will have strong attention to detail, excellent customer relationship skills, and experience in automotive service or sales. Competitive compensation, benefits, and career development opportunities are offered.

Benefits

Competitive compensation

Full benefits package

RSP Matching program

Employee referral bonus program

Career development opportunities

Wellness program

Qualifications

• High attention to detail with proven time management and organizational skills.
• Valid Class 5F driver's license and a clean driver's abstract.
• Previous automotive service or sales experience is an asset.

Responsibilities

• Welcome customers and listen to their service needs.
• Prepare and drive vehicles to the service area.
• Assist service advisors as required.

Skills

Attention to detail

Customer satisfaction

Team collaboration

Automotive service or sales experience

Valid driver's license

Job description

Job Description

Reporting Relationship: This position reports directly to the Assistant Service Manager.

Job Summary:

Birchwood has an exciting opportunity for a Service Concierge at Jaguar Land Rover (JLR). The Service Concierge will work out of the new state-of-the-art facility located adjacent to the Tuxedo business park and close to Kenaston Common retail space.

The Service Concierge welcomes customers, listens to their description of the problems or services needed, and prepares and drives the vehicle to the service area. They facilitate the flow of vehicles to the proper appointment time. They are the first level support to the customer and service advisors and assist the advisors as required.

Qualifications:

• High attention to detail with proven time management and organizational skills
• Relationship expert with a demonstrated commitment to customer satisfaction
• Thrive in a collaborative environment where team support is encouraged
• Previous automotive service or sales experience is an asset
• Valid Class 5F driver's license, a clean drivers abstract, and own transportation to and from work

What Birchwood Can Offer You:

• Competitive compensation – in addition to salary, many roles have bonus and commission incentives that reward you for success
• Full benefits package including vacation time, company-paid extended health, dental / vision coverage, and employee assistance – with flex plan options
• RSP Matching program – Birchwood will match up to $5,000 of your regular earnings after 1 year of employment
• Employee referral bonus program – refer your friends to Birchwood and receive a referral bonus
• Career development opportunities & internal promotions
• Learning & development opportunities
• Wellness program
• Corporate discounts & group savings plan
• Volunteer program – Dollars for Doing
• Company events – Birchwood Bucks, Circle of Excellence, holiday parties

Birchwood is Manitoba’s largest automotive retailer. Our 24 franchises are in addition to four state-of-the-art collision repair centres and four Birchwood Credit Solutions locations. We offer sales, services, and parts to meet our customers’ automotive needs. We’re a recognized leader in the retail automotive industry, not only for our diverse workforce reflecting our community but also for our unparalleled commitment to team members, customers, partners, and neighbourhoods. At Birchwood, our days begin and end with gratitude, personal leadership, trust, respect, continuous improvement, and generosity.

Birchwood is committed to creating a diverse workplace and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Reasonable accommodation is available to applicants with disabilities upon request. Please email your request to :