Service & Collection Coordinator

Emera Inc; Halifax; On-site; CAD 42,000 - 64,000; Full time

Job summary

Emera seeks a Service & Collection Coordinator in Halifax to manage service coordination, collections, and contract negotiations for residential and commercial customers. You will support service delivery and lease buyout administration while ensuring accurate records.

Responsibilities include coordinating service calls, processing invoices, monitoring aging accounts, negotiating payment plans, and collaborating with Finance, Billing, and contractors to deliver excellent service.

Qualifications

• High school diploma required; post-secondary education in Business Administration or a related field is preferred.

Responsibilities

• Coordinate service calls, preventative maintenance, repairs, and equipment replacement activities.
• Issue purchase orders, process contractor invoices, and maintain service records.
• Manage contractor communications, compliance documentation, and maintenance schedules.
• Validate the contractor invoices with service purchase orders and send to operations director for approval.
• Monitor aging reports and manage delinquent customer accounts.
• Complete customer outreach strategies, i.e. collection calls, emails, and account follow-ups to secure payment commitments.
• Negotiate payment arrangements, settlements, lease buyouts, and contract resolutions through consultative customer engagement and relationship management.
• Investigate and resolve billing disputes and customer concerns.
• Work with Operations Manager to improve the service and collection revenue and any other task assigned to support the organization goal.
• Collaborate with Finance, Billing, and external contractors to deliver exceptional service.

Skills

Communication

Negotiation

Problem-solving

Organizational skills

multitasking

Education

High school diploma

Post-secondary in Business Administration or related field

Tools

Microsoft Office Suite

Customer Relations systems

QuickBooks

Job description

The Opportunity

Job Title: Service & Collection Coordinator

Location: Halifax, NS

Employment Type: Regular, Full Time

Closing Date: September 24, 2026

Overview

We are seeking a motivated and customer-focused Service & Collection Coordinator to support service operations, customer account management, collections, and contract negotiation. This role plays a key part in ensuring efficient service delivery, timely collections, and lease buyout administration for residential and commercial customers.

Key Responsibilities

• Coordinate service calls, preventative maintenance, repairs, and equipment replacement activities.


• Issue purchase orders, process contractor invoices, and maintain service records.


• Manage contractor communications, compliance documentation, and maintenance schedules.


• Validate the contractor invoices with service purchase orders and send to operations director for approval.


• Monitor aging reports and manage delinquent customer accounts.


• Complete customer outreach strategies, i.e. collection calls, emails, and account follow-ups to secure payment commitments.


• Negotiate payment arrangements, settlements, lease buyouts, and contract resolutions through consultative customer engagement and relationship management.


• Investigate and resolve billing disputes and customer concerns.


• Work with Operations Manager to improve the service and collection revenue and any other task assigned to support the organization goal.


• Collaborate with Finance, Billing, and external contractors to deliver exceptional service.

Who We Are Looking For

We are excited for you to bring your unique perspective and insight to the conversations that help shape an Emera subsidiary operating business. You are keen to display your broad managerial skills with a small team that will be responsible for all facets of customer service.

You are an excellent communicator and relationship-builder; collaboration is your specialty. You are agile and able to balance several priorities and shift your thinking. You are keenly interested in broadening your view of the business, and not afraid to question the status quo.

Relevant Qualifications

To thrive in this role, you recognize yourself in most of the following competencies and skills listed below:

• High school diploma required; post-secondary education in Business Administration or a related field is preferred. An equivalent combination of education and experience will be considered.


• 2-3 years of experience in account management, customer service, collections, service coordination, contract administration, or a related customer-facing role. Experience in lease buyouts, contract negotiations, or B2B account management is considered an asset.


• Experience negotiating payment arrangements, settlements, contracts, or customer account resolutions.


• Experience in consultative selling, customer retention, business development, or B2B relationship management.


• Strong communication, negotiation, problem-solving, and organizational skills.


• Proficiency in Microsoft Office suite, Customer Relations systems, and QuickBooks.


• Ability to manage multiple priorities in a fast-paced environment.

We understand that experience comes in many forms, and we are dedicated to adding new perspectives to the team. So, if your experience is close to what we have listed above, please consider applying.

Inclusion: At Emera we value inclusion.We strongly encourage applications from all qualified candidates, including persons who identify as racially visible, Indigenous, persons with disabilities, women in underrepresented roles and members of the 2SLGBTQ+ community. Applicants from these equity groups may self-identify through the online application process. Emera supports candidates and employees with access and accommodation needs.

Recruitment and Promotion Policy:When filling vacant positions, we are determined to hire the best candidates available. We are committed to providing employees with a fair and equal opportunity to compete for jobs. Hiring and promotion of employees is based on skills, capabilities, knowledge and demonstrated abilities.