Service / Client Care Advisor

Raffi Jewellers | Official Rolex & Tudor Retailer | Mississauga & Toronto, Ontario; Toronto; On-site; CAD 45,000 - 60,000; Full time

Job summary

Raffi Jewellers, a leading name in luxury retail, seeks a dedicated Service / Client Care Advisor in Ontario. This full-time role focuses on delivering exceptional customer service and operational support, including maintaining service records and assisting clients with inquiries. Join a committed team that values precision, excellence, and client satisfaction in a dynamic luxury environment.

Benefits

Career Development Opportunities

Competitive Compensation

Exclusive Experiences with Luxury Products

Supportive Team Environment

Work-Life Balance Initiatives

Responsibilities

• Provide administrative and operational duties to ensure client satisfaction.
• Organize and maintain service records, assist with inquiries and service requests.
• Resolve customer complaints and ensure excellent after-sales service.

Skills

Attention to detail

Client communication

Team collaboration

Education

Bachelor's degree

Job description

JOB TITLE : Service / Client Care Advisor

POSITION DETAILS : Full-time

REPORTING TO : Executive Team

About Raffi Jewellers :

At Raffi Jewellers, we are proud to be a trusted jeweller in Ontario, serving the GTA, Mississauga, and surrounding areas as an Authorized Retailer of Rolex, Tudor, Raffi Fine Diamond Jewellery, and Fine Accessories. Our commitment to expertise and exceptional service has built lasting relationships with our clients, and we are honoured to continue exceeding expectations for generations to come.

Join the Raffi Jewellers Team :

Raffi Jewellers, Ontario’s trusted name in luxury retail, is seeking a passionate Service / Client Care Advisor to join our team. If you're passionate about administration and operations, as well as performing detail-oriented work to provide top-notch service to a diverse client base, we invite you to become part of the Raffi Jewellers tradition.

Overview of Job :

The Service / Client Care Advisor will provide administrative and operational duties as well as assist the Client Care and Service Administrator. A strong background in administration and retail operations will ensure success in this role. The Service / Client Care Advisor responds to a wide variety of client requests by accurately assessing the client needs to achieve maximum client satisfaction. Optimizing client satisfaction is the single most important function.

As a Sales Associate at Raffi Jewellers, you will :

• Ensure high level of customer satisfaction through excellent after-sales service.
• Assist the service desk with after sales service inquiry process, such as organizing and sorting parts, invoicing and maintaining service records.
• Assess customers’ needs and provide assistance and information on product features, parts and services.
• Attend to and follow up on after-sales and service requests through in-person client appointments, phone calls, and email communications.
• Ensure that the service desk is kept organized, all tools accounted for, parts are on hand or ordered as required.
• Collaborate and assist co-workers when required to ensure that customer service is always maintained to the highest level.
• Ensure all customer complaints are resolved immediately and to the best possible satisfaction of our customers.
• Be able to follow through on duties; developing problem solving and decision-making skills related to the front office operation.
• Provide an exceptional customer service experience by exceeding clients’ expectations, demonstrating an excellent knowledge of the products offered, brand history, and heritage in accordance with the Raffi Jewellers standards of excellence.
• Operate alone and collaboratively to achieve individual and team-based objectives and performance goals.
• Optimize hospitality and store amenities to create unique experiences, when required and in adherence to store policies and procedures.
• Develop a thorough knowledge of the brands Raffi represents, services offered and daily operations of the store.
• Reporting discrepancies and problems immediately to executive team.
• Ensure proper presentation, organization, storing and replenishment of merchandise in accordance with brand and company guidelines.
• Work as a team member to keep the store tidy and clean by adhering to all housekeeping duties.
• Perform other duties as assigned.

We’d love to hear from individuals who :

• Three or more years of experience in administration and / or retail operations. Experience with watches in a retail environment is considered a strong asset.
• Strong attention to detail and time management skills to meet deadlines.
• Are responsive and can communicate effectively with a diverse client base.
• Have a desire to work collaboratively within a team and committed to treating team members with respect and empathy, contributing to a positive working environment.
• Are client-forward thinkers and dedicated to cultivating and maintaining longstanding relationships with clients.
• Are curious, adaptable and willing to learn, with a strong attention to detail and organizational skills.
• Flexible to work hours based on operational business needs including evenings, weekends and holidays.
• Bachelor’s degree is preferred.
• Proficiency in English is required. Bilingualism considered an asset.
• Qualified candidates must be legally entitled to work in Canada.

Why you’ll love growing your career at Raffi Jewellers :

• Exceptional Team Environment : Join an innovative and supportive team dedicated to excellence and client satisfaction.
• Career Development : Access specialized training and development opportunities to advance your skills across different facets of the luxury retail industry.
• Exclusive Experiences : Be part of exciting VIP events and work with fine timepieces and jewellery that define craftsmanship.
• Commitment to Excellence : We value precision, integrity, and the highest standards of service in every interaction; not only for our clients, but also with every member of our team.
• Competitive Compensation : Enjoy industry-leading pay and a comprehensive benefits package.
• Work-Life Balance : Experience a workplace that supports your well-being and fosters inclusivity.

Diversity and Inclusion :

Raffi Jewellers is committed to fostering an inclusive and diverse workforce. We welcome applicants from all backgrounds and encourage those who may contribute to the diversification of our team to apply.

Raffi Jewellers welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

How to Apply :

If you’re ready to join a dynamic team and grow your skills and career in top-end luxury retail, we’d love to hear from you! Please submit your resume or send us an email at [e-mail].

We want to thank all applicants for their interest in Raffi Jewellers, but only those selected to proceed will be contacted.

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Consulting, Information Technology, and Sales

Retail

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