Service client bilingue - Travail à domicile - Horaire flexible

Teladoc Health; Victoria; Hybrid; CAD 60,000 - 80,000; Part time

Job summary

A leading telehealth provider seeks a Patient and Member Support Representative in Victoria, Canada to provide exceptional customer service. Responsibilities include managing calls, emails, and chats, while ensuring customer satisfaction. Candidates must be bilingual in English and French. Competitive pay of $24 CAD/hour and flexible scheduling options are offered.

Benefits

Flexible work schedule

Gain experience in healthcare and tech

$24 CAD per hour

Qualifications

• Exceptional empathy and understanding of patient needs.
• Ability to adapt to new processes and work in a fast-paced environment.
• Strong organizational skills to handle multiple priorities.

Responsibilities

• Manage inbound calls, emails, and chats from patients and members.
• Address inquiries, resolve issues, and provide information about services.
• Ensure high customer satisfaction and handle crisis situations.

Skills

Telephonic communication

Problem-solving

Organizational skills

Empathy

Bilingual (English and French)

Job description

The Tier 1 Patient and Member Support Representative plays a critical role in providing outstanding customer service to patients and members within a call center environment. This position involves managing inbound calls, emails, and chats to address inquiries, resolve issues, coordinate queues, and provide information about Teladoc Health services. The representative ensures high customer satisfaction by addressing concerns professionally and efficiently, while occasionally handling crisis situations.

The versatility to work both independently and collaboratively as part of a dynamic team.

Outstanding telephonic communication abilities, enabling the clear and articulate explanation of complex concepts to our diverse member base.

Superior problem-solving capabilities and organizational acumen to address challenges effectively.

BENEFITS

• Earn $24 CAD per hour¹
• Minimum commitment of only 15 hours per week, you can work more hours if you want to.²
• Make your own flexible work schedule anytime :

Monday to Friday : 5 : 00AM-9 : 00AM EST

Thursday and Friday : 8 : 00PM-12 : 00AM EST

Saturday and Sunday : 5 : 00AM-10:30AM EST

Gain in-demand experience in both healthcare and tech and build your resume with industry-relevant skills in virtual healthcare, patient communication, and crisis handling

REQUIREMENTS

• Exceptional empathy, actively engaging with members & patients, demonstrating a genuine understanding of their needs.
• Exemplary organizational skills, adept at managing multiple competing priorities in a high-paced environment.
• A keen ability to adapt to new processes and thrive in a fast-paced work environment.
• Bi-lingual English and French, is a requirement