Service Clerk - Switchboard

Brant Community Healthcare System; Brantford; On-site; CAD 38,000 - 47,000; Full time

Job summary

Brant Community Healthcare System (BCHS) in Brantford, Ontario, seeks an organized Health Information Management frontline team member. You will be the first contact for patients, handling calls and reception duties while protecting patient confidentiality.

The role supports a multi-disciplinary team with strong customer service, computer literacy, and data accuracy across paper and electronic records. BCHS values equity and safety and offers training and diverse day-to-day responsibilities.

Qualifications

• Proficient in Microsoft Office including Word and Excel.
• Previous experience with Meditech.
• Keyboarding and data entry proficiency- 50 WPM.
• Previous multi line console experience in a healthcare setting.

Responsibilities

• Providing inbound and outbound call processing for a high volume call centre.
• Dispatching of emergency response teams.
• Monitoring of BCHS alarm systems and providing appropriate response.
• Providing Lifeline Response, cashier functions and reception for the BCHS.
• Chart assembly, including filing of loose reports and physician mail.
• Distribution of patient information, through manual and technical means, while maintaining the integrity of all data.
• Other duties as required.

Skills

Customer service

Communication skills

Data entry

Typing 50 WPM

Multiline console experience

Education

Secondary School Diploma

Medical Office Administration/Clerk Program

Tools

Meditech

Microsoft Word & Excel

Job description

Exceptional Care-Exceptional People

The Brant Community Healthcare System is a two site Community Hospital located in Brantford and Paris, Ontario.

• The Brantford General is an acute care hospital
• The Willett in Paris is an urgent care centre and transitional beds

By choosing to work at Brant Community Healthcare System (BCHS), you are joining an organization with more than 130 years of making a positive difference in the lives of the people we serve throughout our communities. We value Care, Accountability, Respect and Equity, and we are working together to build a healthier community!

Why Choose BCHS?

• Tuition Reimbursement (Centralized Education Fund)
• Casual, Part time and Full time positions (4 on 5 off for full time nurses)
• HOOPP Pension Plan
• Predictable work locations
• Discounted onsite parking (no shuttles or waiting lists)
• Support 24/7- you're not on your own (managers on call, physicians, allied health and support staff).
• Wellness matters, our Employee Assistance program is free and confidential to all employees and family members.
• Ongoing infection and prevention control measures, education, appropriate PPE and support available to all employees.

Position Summary

Reporting to the Manager, Health Information Management, you will be an active team member, in a multi skilled multi-disciplinary environment. This position is the first point of contact for most of our patients and your skills as a Brant Community Healthcare System ambassador will prove invaluable. Personal commitment to place the patient's best interest first and foremost in service provision with a commitment to confidentiality of all information related to patient care.

Primary Responsibilities

• Providing inbound and outbound call processing for a high volume call centre
• Dispatching of emergency response teams
• Monitoring of BCHS alarm systems and providing appropriate response
• Providing Lifeline Response, cashier functions and reception for the BCHS
• Chart assembly, including filing of loose reports and physician mail
• Distribution of patient information, through manual and technical means, while maintaining the integrity of all data
• Other duties as required

Education Requirements

• Secondary School Diploma
• Successful completion of Medical Office Administration/Clerk Program

Mandatory Qualifications

• Proficient in Microsoft Office including Word and Excel
• Previous experience with Meditech
• Keyboarding and data entry proficiency- 50 WPM
• Previous multi line console experience in a healthcare setting

Preferred Qualifications

• Successful completion of Medical Terminology Course
• Previous Health Records experience an asset
• Understanding of Universal Code System is an asset

Mandatory Competencies

• Demonstrated knowledge of health care utilization processes
• Demonstrated ability to work independently as well as within a multi-disciplinary team setting
• Demonstrated exemplary customer service and communication skills
• Ability to plan and set objectives and prioritize workload.
• Self-directed, reliable, mature, dependable individual
• Excellent attendance record
• Demonstrated ability to work under pressure in emergency situations
• Must be available for all three shifts, weekends and statutory holidays.
• Able to handle all physical demands
• Safety (patient, worker & workplace) is a BCHS Corporate Priority. The successful applicant will demonstrate good stewardship in the identification, reporting and mitigation of unsafe acts or conditions.

Preferred Competencies

• Reliable individual with excellent attendance record and able to work all shifts

Physical Demands

• Excellent physical health i.e. bend, lift, walk, carry, pull, kneel, and push, with the ability to maintain a high standard of performance. Periods of lengthy sitting, intensive visual concentration and use of VDT 75 percent of a shift worked

Accommodation

The Brant Community Healthcare System (BCHS) is an equal opportunity employer, committed to employment equity and diversity in the workplace. We welcome applications from women, Indigenous persons, members of racialized groups, visible minorities, persons with disabilities, persons of all sexual orientation and persons of any gender identity or gender expression.

Brant Community Healthcare System is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request.

To ensure there is equal opportunity during the recruitment and selection process, please contact your Recruiter to discuss accommodation.