Service Centre Outbound Specialist (Fixed Term)

WCG International Consultants Ltd.; Toronto; On-site; CAD 49,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Learning opportunities

Generous time-off

Inclusive workplace

Meaningful work

Job summary

WCG International Consultants Ltd. in Toronto is seeking a Service Centre Outbound Specialist on a 6-month fixed-term contract. The role focuses on outbound engagement across clients and employers, accurate data handling, and processing financial claims to support Employment Ontario programs.

Ideal candidates have auditing/data entry experience, strong MS Office skills, and the ability to work in a fast-paced, confidential environment. Bilingual EN/FR is an asset.

Qualifications

• Auditing background and data entry experience are required.
• Bilingual English and French would be considered an asset.
• Minimum 2-3 years’ experience in a similar service-oriented role.

Responsibilities

• Connect with clients through high-volume outbound outreach via phone, text, and email to gather information and support their employment journey.
• Verify, process and update key client information, ensuring data accuracy and alignment with program requirements.
• Support service delivery across the network, contributing to performance, data quality and reporting for Employment Ontario providers.
• Maintain clear, compliant records of all client interactions and ensure regulatory standards are met.
• Collaborate with internal teams to share insights and support information flow across operational and claims processes.
• Assist with operational initiatives through project work and targeted outreach activities.
• Act as a key point of contact for outbound engagement to keep clients connected and informed.
• Process client and employer financial support claims.
• Demonstrate flexibility to adapt activities as requirements change.

Skills

Auditing experience

Bilingual EN/FR

Excel

Word

Attention to detail

Adaptability

Confidentiality

Composure under pressure

Results driven

Organizational skills

Fast-paced environment

Job description

Service Centre Outbound Specialist (Fixed Term)

• Full-time
• Program: EO - Toronto
• Employment Type: Temporary

We believe in the power of work.Since 1994, we’ve been partnering with governments and local agencies across Canada to create sustainable employment opportunities for people, businesses and communities. We understand that work gives hope, strengthens relationships and drives economic growth.

Location:Onsite - Toronto, ON

Status:6-Months Fixed Term

Application Deadline: October 30th, 2026

Interviewing Timeline:Interviews will commence in the first week of November.

The Service Centre Outbound Specialistis a customer-focused role within the Claims Team, responsible for obtaining and processing Checkpoint Claims to support program outcomes and ensure individuals are connected to the right supports. This role provides key support to Service Providers, Jobseekers, Employers, and internal teams, while accurately documenting interactions and tracking activities and targets. The position also involves auditing and processing financial claims in alignment with WCG guidelines, requiring strong attention to detail, compliance, and confidentiality.

What you’ll do

• Connect with clients through high-volume outbound outreach, using phone, text, and email to build rapport, gather information, and support their employment journey.
• Verify, process and update key client information, including employment status and outcomes, ensuring data is accurate, current, and aligned with program requirements.
• Contribute to service delivery across the network, supporting a range of activities that strengthen performance, data quality, and reporting for Employment Ontario providers.
• Maintain clear, accurate, and compliant records of all client interactions, ensuring documentation meets internal standards and regulatory expectations.
• Work closely with internal teams to share insights, resolve issues, and support the efficient flow of information across operational and claims-related processes.
• Support a variety of operational initiatives through project work and targeted outreach activities, contributing to continuous improvement and system-wide outcomes.
• Act as a key point of contact for outbound engagement, helping ensure clients remain connected, informed, and supported throughout their employment journey.
• Process client and employer financial support claims
• Demonstrate flexibility to be able to change activities based on changing requirements and business needs

What you bring

• Strong auditing background and data entry experience
• Bilingual (English and French) would be considered an asset
• Minimum 2-3 years’ experience in a similar role working in a service-oriented organization
• Proficient in MS Office especially Excel and Word
• Detail oriented with a high level of accuracy
• Ability to adapt to change
• Understanding of the needs of a highly confidential environment
• Able to maintain composure during difficult and high-pressure situations
• Results driven with creative approach to idea generation and problem solving
• Excellent organizational and time management skills
• Ability to working in fast paced environment with changing workload

Preferred Criteria:

• Knowledge of the Employment Services industry

What we offer

• Competitive salary of $54,632 per year
• Ongoing learning and development opportunities
• Generous time-off policies that promote work/life balance
• A diverse and inclusive workplace with a track record of high employee engagement and teamwork
• The opportunity to do work that makes a difference!

Diversity, Equity, Inclusion and Belonging Matter

WCG isstrengthened by diversity. We arecommitted to achieving a workplace that is equitable and representative of Canada’s diverse population. We actively work to attract, develop, and retain employees from diverse and equity‑deserving backgrounds who have exceptional ability and the desire to make a difference. We continuously strive to support individual needs and differences in a work environment that is built on inclusivity and respect for everyone.

WCG is committed to providing an accessible, barrier free recruitment and selection process. If contacted for an employment opportunity, please advise us if you require accommodation in advance of any part of the recruitment and selection process.

Passion and Lived Experience Matter!

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