Service Centre Manager - Speedy Glass

Belron Canada; Vancouver; On-site; CAD 65,000 - 85,000; Full time

Job summary

Join a forward-thinking company as a Service Centre Manager, where your leadership and customer service skills will shine. In this dynamic role, you'll oversee daily operations, ensuring every customer receives the care they deserve while leading a dedicated team to success. With a focus on growth and development, you'll have the opportunity to make a real impact on both your team and the customer experience. Enjoy a supportive environment that values work-life balance and offers comprehensive benefits from day one. If you're ready to embrace challenges and drive results, this is the perfect opportunity for you.

Benefits

Comprehensive benefits package

Pension plan with matching option

Opportunities for advancement

Training and skill development

Work-life balance

Qualifications

• 3+ years of management experience preferred, with a focus on team development.
• Sales experience is a bonus, showcasing ability to boost store revenue.

Responsibilities

• Oversee day-to-day operations and ensure exceptional customer service.
• Lead and manage a team to achieve performance goals and revenue growth.

Skills

Management Experience

Sales Experience

Team Leadership

Customer Relationship Management

Job description

Automotive glass technology is helping transform how we experience the road. At Belron Canada, the home office of Speedy Glass, Lebeau vitres d’auto, and Vanfax, we take this seriously, which is why we invest tirelessly in developing our people to realize their full potential.

We welcome applications from everyone and are firmly committed to diversity, equity, and inclusion in the workplace, taking pride in ensuring every member of our team feels empowered.

Service Centre Manager

As a Service Centre Manager, you will have a hands-on role in the day-to-day operations of your Service Centre. You will help your team succeed by being the person that people count on, holding yourself and others accountable for results, and creating a supportive environment that brings out your best.

Your role at a glance:

Your role is to take ownership of your Service Centre and be a role model for your team by building genuine customer relationships and taking pride in your store’s performance.

You will continue to make a difference by:

1. Being the face of your Service Centre by ensuring all customers are met with the care they deserve (90% of your time will be spent customer-facing).
2. Adding value to the customer and identifying opportunities to boost your store’s revenue.
3. Leading a team to achieve results by managing your staff’s time strategically, staying on top of your team’s goals, and asking for help when you need it.

Who you are:

1. 3 years of management and/or leadership experience preferred. That coupled with sales experience would be a bonus!
2. You show an interest in your team and focus on helping extraordinary people grow.
3. You are intrigued by challenges and see an opportunity in every situation.
4. Hands-on experience with vehicles is an asset, but not required.

Why Belron Canada will bring out your best:

1. You will be able to see the results of your work and are given the opportunity to try new things.
2. Forget unpredictable schedules and long hours. We have a life and know you have one too.
3. Our comprehensive benefits and pension package starts on your first day of employment.
4. We are a growing organization where opportunities for advancement, training, and skill development are always coming up.

Range of pay for a Service Centre Manager is between $65,000 - $85,000 per annum.

Compensation details listed in this posting reflect the range of pay. Individual pay is determined by skills, qualifications, experience, and location. Speedy Glass also offers benefits upon hire and a pension plan (with the option for matching) after 3 months.

We know job applications can be time-consuming, and your time is important to us. That is why no cover letter is required! Be a part of our community. You can make a difference. You can bring out your best.

We believe that genuine care can make a real difference in the customer experience, and it begins with making a difference in the careers of our team members.

Belron Canada is an integral part of the Belron International family, a global leader in auto glass repair and replacement and forward-facing digital camera calibration. Belron Canada alone operates 325+ service centres, 2 distribution centres, and 26 warehouses across 10 provinces and is home to over 1,200 employees.

Our pursuit of excellence commits us to providing sustainable world-class care for our communities and the climate.

If you value your career as we value our employees and our customers, there’s no better time to join Belron Canada and #BringOutYourBest with us!