Service Centre Manager - Speedy Glass

Speedy Glass Canada; Hanover; On-site; CAD 60,000 - 70,000; Full time

Benefits offered by this job

Avantages et régime de retraite

Formation et développement des skills

Job summary

Belron Canada recherche un(e) Service Centre Manager pour prendre en charge un centre de service et devenir le modèle pour son équipe, en établissant des relations clients authentiques et en étant fier de la performance du magasin.

Vous dirigerez une équipe, gérerez le temps du personnel et promouvrez l’excellence du service client tout en identifiant des opportunités pour accroître les revenus et la satisfaction client.

Qualifications

• 3 ans d’expérience en gestion et/ou en leadership.
• Une expérience en vente est un atout.
• Une expérience pratique avec les véhicules est un atout, mais non requise.
• Vous vous souciez de votre équipe et cherchez à faire progresser les personnes extraordinaires.

Responsibilities

• Être le visage du Service Centre et garantir un service client de qualité (90% du temps en contact avec la clientèle).
• Ajouter de la valeur au client et identifier des opportunités pour augmenter le chiffre d’affaires du centre.
• Diriger une équipe en gérant efficacement le temps du personnel et en atteignant les objectifs, tout en sollicitant de l’aide lorsque nécessaire.

Skills

Leadership

Ventes

Gestion d’équipe

Service client

Job description

La technologie de la vitre d'automobile contribue à transformer notre façon de vivre la route. Chez Belron Canada, la maison mère de Speedy Glass, Lebeau vitres d'auto et Vanfax nous prenons cela au sérieux, et c'est pourquoi nous investissons sans relâche pour permettre à nos employé.e.s de réaliser leur plein potentiel.Belron Canada est fière d’offrir un milieu de travail où la diversité, l’équité et l’inclusion sont au cœur de nos valeurs communes.-Service Centre ManagerAs a Service Centre Manager, you will be able to have a hands-on role in the day-to-day operations of your Service Centre. You will help your team succeed by being the person that people count on, holding yourself and others accountable for results, and creating a supportive environment that brings out your best. You will make a difference by adding your own special touch to the way things get done and leading by example.If you are interested in leading a collaborative team that gets results, this is the perfect place for you to start your career.Your role at a glance:Your role is to take ownership of your Service Centre and be a role model for your team by building genuine customer relationships and taking pride in your store’s performance.You will continue to make a difference by:Being the face of your Service Centre by ensuring all customers are met with the care they deserve (90% of your time will be spent customer-facing).Adding value to the customer and identifying opportunities to boost your store’s revenue.Leading a team to achieve results by managing your staff’s time strategically, staying on top of your team’s goals, and asking for help when you need it.Who you are:3 years of management and/or leadership experience preferred. That coupled with sales experience would be a bonus!You show an interest in your team and focus on helping extraordinary people grow.You are intrigued by challenges and see an opportunity in every situation.Hands-on experience with vehicles is an asset, but not required.Why Belron Canada will bring out your best:You will be able to see the results of your work and are given the opportunity to try new things.Forget unpredictable schedules and long hours. We have a life and know you have one too.Our comprehensive benefits and pension package starts on your first day of employment.We are a growing organization where opportunities for advancement, training, and skill-development are always coming up.Vacancy Status: This opportunity is for an existing role within our organization.Compensation: Range of pay for this role is between $60000 - $70000 annually. Compensation details listed in this posting reflect the range of pay. Individual pay is determined by skills, qualifications, experience, and location.Recruitment process: Our hiring process does not involve the use of artificial intelligence (AI) to screen, assess or select applicants.We know job applications can be time-consuming and your time is important to us. That is why no cover letter is required in be a part of a community. You can make a difference. You can bring out your best.We believe that genuine care can make a real difference in the customer experience, and it begins with making a difference in the careers of our team members.Belron Canada is an integral part of the Belron International family, a global leader in auto glass repair and replacement, and forward-facing digital camera calibration. Belron Canada alone operates 325+ service centres, 2 distribution centres and 26 warehouses across 10 provinces, and is home to over 1,200 employees.Our pursuit of excellence commits us to providing sustainable world-class care for our communities and the climate.If you value your career as we value our employees and our customers, there’s no better time to join Belron Canada and #BringOutYourBest with us!Accessibility: We welcome all applicants for this position and are committed to providing reasonable accommodations during the recruitment and selection process. If you are contacted for a job opportunity, please let us know if you require accommodations because of disability to ensure your fair and equitable participation throughout the recruitment and selection process. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience.