service centre manager – retail

Employment and Social Development Canada; Golden Horseshoe; On-site; CAD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated individual to lead daily operations in a fast-paced retail environment. This role involves managing staff, developing marketing strategies, and ensuring customer satisfaction. The ideal candidate will possess strong interpersonal skills and a proactive approach, thriving in a team-oriented atmosphere. With the opportunity to make a significant impact on operations and customer experience, this position is perfect for those looking to advance their career in a dynamic setting. Join a company that values integrity and client focus, and be part of a team that drives success.

Qualifications

• 2 years to less than 3 years of relevant experience.
• Ability to handle heavy loads and work under pressure.

Responsibilities

• Direct and control daily operations of retail business.
• Manage staff, assign duties, and oversee payroll administration.
• Develop and implement marketing strategies.

Skills

Client focus

Integrity

Proactive

Team player

Efficient interpersonal skills

Ability to multitask

Education

College/CEGEP

Tools

Word processing software

Job description

Posted onMay 02, 2025 by a licensed third-party for Employer details Print Xperts

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Job details

• Location 5631 Steeles AVe East Scarborough , ON M1V 5P6
• Salary 44.00 hourly / 40 hours per week
• Terms of employment Permanent employment Full time
• Day, Evening, Morning
• Starts as soon as possible
• Source Job Bank #3297657

Overview

Languages

Education

• College/CEGEP

Experience

2 years to less than 3 years

Work must be completed at the physical location. There is no option to work remotely.

Work setting

• Retail business

Responsibilities

Tasks

• Direct and control daily operations
• Evaluate daily operations
• Plan and organize daily operations
• Manage staff and assign duties
• Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales
• Determine merchandise and services to be sold
• Implement price and credits policies
• Locate, select and procure merchandise for resale
• Develop and implement marketing strategies
• Plan budgets and monitor revenues and expenses
• Determine staffing requirements
• Resolve issues that may arise, including customer requests, complaints and supply shortages
• Recruit, hire and supervise staff and/or volunteers
• Oversee payroll administration
• Conduct performance reviews
• Supervise office and volunteer staff

Supervision

• 1 to 2 people

Experience and specialization

Computer and technology knowledge

• Word processing software

Additional information

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Handling heavy loads
• Combination of sitting, standing, walking
• Standing for extended periods

Personal suitability

• Integrity
• Proactive
• Client focus
• Efficient interpersonal skills
• Flexibility
• Organized
• Team player
• Ability to multitask

Who can apply for this job?

The employer accepts applications from:

• Canadian citizens and permanent or temporary residents of Canada
• other candidates, with or without a valid Canadian work permit

Advertised until

2025-06-01

Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.